Karmella Aria
Manahawkin
Summary
Proactive Ticket Attendant with extensive experience in will-call operations and cash handling. Skilled in streamlining ticket booth operations, ensuring accessibility accommodations, and maintaining venue security. Adept in training new attendants, managing guest flow, and delivering exceptional customer service to enhance overall satisfaction. Offering friendly demeanor and strong communication skills, eager to learn and develop in a customer-focused environment. Brings ability to quickly adapt to new procedures and master ticketing systems. Ready to use and develop problem-solving and multitasking abilities in a cashier or task associate role. Developed strong customer service and transaction-handling skills in a fast-paced environment. Skilled in managing high volumes of customer interactions and resolving issues efficiently. Seeking to transition into a new field where these abilities can contribute to success.
Personable and organized with positive attitude, well-suited for providing excellent customer service. Understands essential ticketing processes and proficient in handling transactions and managing queues. Committed to creating seamless and enjoyable experience for patrons.
Developed strong customer service and transaction-handling skills in fast-paced environment. Skilled in managing high volumes of customer interactions and resolving issues efficiently. Seeking to transition into new field where these abilities can contribute to success.
Overview
2
2
years of professional experience
Work History
Ticket Attendant
Jayce Maxwell & Essence Davis
07.2021 - 09.2023
- Managed will-call window operations, ensuring prompt distribution of reserved tickets to guests while adhering to security protocols.
- Streamlined ticket booth operations through effective cash handling and maintaining a well-organized workspace.
- Assisted guests with special needs, ensuring accessibility accommodations were met for an enjoyable event experience.
- Facilitated efficient guest flow during peak times by directing traffic and managing queue lines effectively.
- Reduced wait times during high-demand events by processing transactions swiftly while maintaining accuracy in payment collection.
- Trained new ticket attendants on company policies, system operations, and best practices for delivering top-notch customer service.
- Collaborated with team members to maintain venue security, conducting bag checks and monitoring crowd behavior.
- Delivered exceptional customer service, addressing concerns and promptly resolving issues to improve overall satisfaction.
- Exceeded sales goals consistently through persuasive communication skills and strong attention to detail when processing orders.
Education
Bachelor of Arts - Psychology
Stockton University
Galloway, NJ05.2028
High School Diploma - undefined
Shore Regional High School
West Long Branch, NJ06.2024
Skills
- Telephone reception
- Communication
- Cashier Experience
- Cash handling expertise
- Quick Thinking
- Multitasking
- Reliability
- Ticket distribution
- Cash handling
- Accessibility accommodations
- Customer service
- Transaction processing
- Staff training
- Conflict resolution
- Sales achievement
- Communication skills
- Team collaboration
- Time management
- Guest flow optimization
- Problem resolution
- Event coordination
- Patience and empathy
- Empathy and patience
- Basic computer skills
- Passport reviews
- Professionalism and courtesy
- Complaint handling
- Check-in procedures
- Information assistance
- Mathematical calculations
- Quick thinking
- Problem-solving
- Problem-solving abilities
- Teamwork and collaboration
- Excellent communication
- Critical thinking
- Safety protocols and procedures
- Active listening
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Interests
Customer Service, Reading, Socialization, Fashion/Clothing, Psychology, Music, Creative Writing
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Ticket Attendant
Jayce Maxwell & Essence Davis
07.2021 - 09.2023
High School Diploma - undefined
Shore Regional High School
Bachelor of Arts - Psychology
Stockton University