Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Karmella Wright

Karmella Wright

Columbia,MO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Vice President

Dream Tree Academy
Columbia, MO
01.2021 - Current
  • Compose grants to obtain funding for program expenses with goal of collecting $100,000
  • Engage with professional community members through email, phone, and in person communication to build partnerships
  • Interact with program youth participants by facilitating program classes and events to foster positive relationships
  • Support founder with daily operations and scheduling
  • Established performance goals for department and outlined processes for achievement
  • Established and maintained strong relationships with customers, vendors and strategic partners
  • Managed financial, operational and human resources to optimize business performance

Advocate

Powerhouse Community Development Corporation
Columbia, Missouri
02.2023 - 06.2023
  • Provide support and advocacy services to families in need, ensuring their access to resources and opportunities for growth and stability
  • Conduct comprehensive assessments to identify unique needs and challenges faced by each family, developing tailored support plans to address their specific situations
  • Offer guidance and emotional support to families, serving as trusted point of contact and actively listening to their concerns, fears, and aspirations
  • Maintain detailed and confidential case files, documenting client progress, interventions, and outcomes, ensuring compliance with legal and ethical standards
  • Collaborate with multidisciplinary team, including social workers, counselors, and healthcare professionals, to develop and implement holistic approaches to family support
  • Participate in ongoing professional development activities, workshops, and training to enhance knowledge and skills in family advocacy.
  • Conducted pre-screening activities to determine eligibility for supportive services
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members
  • Conducted onboarding to acclimate participants to program philosophies and benefits

Senior Customer Service Representative II

MBS Textbooks Exchange
Columbia, MO
03.2008 - 12.2022
  • Provided exceptional professional customer service to clients over phone, chat, and email
  • Assisted customer complaints and effectively deescalated altercations over phone resulting in customer satisfaction
  • Trained and mentored new employees on conflict resolution, JIRA, and maneuvering through system
  • Maintained working knowledge of company’s products to assist with specific customer inquiries
  • Greeted customers and listened closely to problems described to determine solutions

Client Coordinator

H&R Block
Columbia, MO
11.2004 - 03.2005
  • Greet person’s entering establishment, determine nature and purpose of visit, directed them to tax preparer
  • Performed general office duties such as typing operating office machines, and sorting mail
  • Keep current record of staff members and availability
  • Filed and maintained records

Cash Officer/Customer Service

Famous Barr
Columbia, MO
09.2003 - 09.2004
  • Handled customer returns and complaints with patience and attention to detail
  • Performed administrative support tasks, operating calculators and computers to work with stores money transactions
  • Served customers daily, provided assistance in locating products, and finalized sales transactions

Cashier/Loan Officer

E-Z Payday Loans
Columbia, MO
07.2000 - 03.2002
  • Made outbound calls per day to follow up with customers who were overdue in their payments
  • Assisted with loan application completion
  • Handled sensitive information in discrete and careful manner
  • Processed check-runs and daily bank deposits
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Used POS system to enter orders, process payments and issue receipts
  • Identified and resolved discrepancies and errors in customer accounts

Cashier

Phillips
Columbia, MO
06.1999 - 07.2000

Telemarketer

University of Missouri
Columbia, MO
06.1999 - 07.2000

Education

Master’s of Science Human Services - undefined

Walden University
February 2017

Bachelor’s of Science Human - Services

Columbia College
Columbia, MO
08.June 2014

Associates of Science - Business Administration

Moberly Area Community College
Columbia, MO
May 2012

High School Diploma - undefined

Boonville R-I High School
June 1999

Skills

  • SKILLS & INTERESTS
  • Technical:
  • Microsoft Office, Google Cloud, JIRA, Zendesk, Clerical Typing, Grant Writing
  • Professional: Customer Service, Problem-Solving, Communication, Teamwork, Patience

Timeline

Advocate

Powerhouse Community Development Corporation
02.2023 - 06.2023

Vice President

Dream Tree Academy
01.2021 - Current

Senior Customer Service Representative II

MBS Textbooks Exchange
03.2008 - 12.2022

Client Coordinator

H&R Block
11.2004 - 03.2005

Cash Officer/Customer Service

Famous Barr
09.2003 - 09.2004

Cashier/Loan Officer

E-Z Payday Loans
07.2000 - 03.2002

Cashier

Phillips
06.1999 - 07.2000

Telemarketer

University of Missouri
06.1999 - 07.2000

Master’s of Science Human Services - undefined

Walden University

Bachelor’s of Science Human - Services

Columbia College

Associates of Science - Business Administration

Moberly Area Community College

High School Diploma - undefined

Boonville R-I High School

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Karmella Wright