Karmelle Kosta
Vancouver,WA
Summary
Experienced administrator with a detail-oriented approach and a strong ability to inspire teams to excel through innovative thinking and problem-solving. Seeking a stimulating and challenging environment with advancement opportunities and a focus on growth. Committed to building a rewarding career while continuously developing new skills and achieving set goals.
Overview
10
10
years of professional experience
Work History
Instructional Designer/Logistics Coordinator
Builders FirstSource
12.2022 - 11.2024
- Contributed to development of comprehensive employee training courses.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Created pre and post implementation material for ENGAGE (Salesforce).
- Managed Directors and Trainers schedules and coordinated on an area level to implement wave training nationwide.
- Designed advanced reports and dashboards within Salesforce.
- Trained end users on the Salesforce platform via in-person multi-day training and through online lessons.
Northwest Regional Administrative Assistant
Builders FirstSource
03.2022 - 12.2022
- Compile and review monthly sales reports for each area in the region (I.E. Sales Tracker, Area Permits, Top 50 Sales Comparison, Customer Dashboard).
- Work with commission group to enroll ISRs and OSRs on commission tables along with manage the commission split list for the credit department.
- Watch and manage legal contract listings, review executed documents, and send out weekly reports.
- Managed monthly expenses.
- Responsible for reservations for regional meetings.
- Served as a liaison between departments, facilitating clear communication channels to improve collaboration on projects.
Administrative Assistant III
Providence Milwaukie Family Medicine Residency
11.2019 - 03.2022
- Managed appointments and meetings for the Residency Director, CEO, and clinic Medical Directors.
- Chair for Medical Student Committee and managed all other program committees.
- Coordinated hands on training for residence along with program events (I.E., graduations, 2-week orientations, and out of city weekend retreats).
- Managed program reimbursements for staff, credit card statements for the Director and CEO.
- Coordinated monthly rotations for medical students which included onboarding, verifying legal documents, and scheduling between 2 clinics and hospital shifts.
- Responsible for facilitating and coordinating faculty and resident reviews.
Patient Relation Representative/Imaging Scheduler
Providence Medical Group
04.2017 - 11.2019
- Gathered patient records for providers, legal personal and patients.
- Verified requested imaging and scheduled appointments.
- Gathered weekly office phone stats report for management.
- Continuously created efficient policy and procedures for staff that was rolled out to additional clinics.
- Managed clinics claim work queues for billing patients.
- Oversaw the high-cost radiology authorization list and worked with insurance companies to get approvals for maximum patient care within the clinic.
- Relayed communications between physicians and patients along with other specialists and pharmacies.
Office Administrator
Milan Center Chiropractic
04.2015 - 04.2017
- Scheduling manager for 2 private practices with 4 providers, managed patient and personal appointments for both clinic staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
General Studies -
Clackamas Community College
Oregon City, ORegon01.2012
High school -
Oregon City High school
Oregon City, ORegon06.2011
Skills
- Microsoft Office Suites
- Camtasia Editing
- Adobe
- Multimedia Production
- Implementation Support
- Salesforce Proficiency
- Training Material Development
- Video Instruction
- Multitasking Abilities
- Reliability
- ERP Systems Proficiency
- Scheduling
Volunteer Experience
Oregon Mermaids, Volunteer, 2015 to 2021 - Worked with the Oregon Mermaids to teach children on ocean conservation and recycling. We were partnered with Girl Scouts of America, Home Depots’ little builders’ program, Solve Oregon, and Metro Recycling.
Timeline
Instructional Designer/Logistics Coordinator
Builders FirstSource
12.2022 - 11.2024
Northwest Regional Administrative Assistant
Builders FirstSource
03.2022 - 12.2022
Administrative Assistant III
Providence Milwaukie Family Medicine Residency
11.2019 - 03.2022
Patient Relation Representative/Imaging Scheduler
Providence Medical Group
04.2017 - 11.2019
Office Administrator
Milan Center Chiropractic
04.2015 - 04.2017
General Studies -
Clackamas Community College
High school -
Oregon City High school
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