Karmen Allen
Phoenix,Arizona
Summary
Dedicated worker with a solid background in flexible environments focused on delivering exceptional clerical and operational support for teammates and coworkers. An upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, data entry, paperwork, and building lasting relationships with customers and coworkers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Recovery Empowerment Network
Phoenix, AZ
02.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized files, developed spreadsheets, faxed reports, and scanned documents
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Courtesy Clerk/Cashier/Customer Service Representative
Fry's Food
Phoenix, AZ
10.2021 - 12.2023
- Provided excellent customer service by being friendly and courteous at all times.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered questions about current, seasonal and special sales.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Assisted with price checks, go-backs, and replenishing supplies.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Set up and activated customer accounts.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Girls Leadership Academy Of Arizona
Phoenix, AZ05-2023
Bachelor of Science - Biological Sciences
Grand Canyon University
Phoenix, AZSkills
- Expense Reporting
- Payroll Liability and Deductions
- Administrative Support
- Mail Distribution
- Accounting Support
- Document Control
- Data Entry
- Appointment Scheduling
- Quality Assurance
- Database Management
- Presentation Design
- Digital Archiving
- Information Security
- Mail Handling
- Multi-Task Management
- Data Analysis and Research
- Social Media and Promotions
- Account Management
- Cashflow Report Generation
- Ledger Management
Certification
CPR certified 8/29/2023
Peer support certified 8/30/2023
Hope and healing in the opioid crisis 8/24/2023
Peer forensic support- Breaking down the barriers 8/25/2023
Food handlers card 4/7/2023
Affiliations
- Gardening
- Bookkeeping
- College
- Historic games
- Pre-vet club
- Spoiling my cat
- Babysitting siblings
References
References available upon request.
Timeline
Administrative Assistant
Recovery Empowerment Network
02.2023 - Current
Courtesy Clerk/Cashier/Customer Service Representative
Fry's Food
10.2021 - 12.2023
High School Diploma -
Girls Leadership Academy Of Arizona
Bachelor of Science - Biological Sciences
Grand Canyon University
CPR certified 8/29/2023
Peer support certified 8/30/2023
Hope and healing in the opioid crisis 8/24/2023
Peer forensic support- Breaking down the barriers 8/25/2023
Food handlers card 4/7/2023
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