Summary
Work History
Education
Skills
Timeline
Receptionist

Karmen Carter

Euclid,OH

Summary

Dedicated and compassionate medical receptionist with over 10 years of experience in healthcare settings. Skilled in handling patient inquiries, resolving billing issues, and managing appointment schedules. Known for exceptional communication abilities, a patient-centered approach.

Work History

Receptionist

American Family Care Mentor
05.2019 - 11.2024
  • Address and resolve patient inquiries and complaints through various communication channels
  • Schedule and confirm patient appointments, ensuring efficient use of clinic resources
  • Verify insurance coverage and handle pre-authorization processes to facilitate patient care
  • Educate patients on billing processes, including payment plans and insurance benefits
  • Maintain accurate patient records in Electronic Health Records (EHR) systems

Patient Administration Specialist

Lake Health
08.2017 - 04.2019
  • Managed patient calls, emails, and online inquiries with a focus on first-call resolution
  • Assisted patients with understanding their medical bills, insurance claims, and payment options
  • Trained new employees on customer service best practices and system navigation
  • Collaborated with medical staff to resolve complex patient issues promptly and efficiently
  • Conducted follow-up calls to ensure patient satisfaction and address any additional concerns

Patient Service Representative

St. Vincent Charity Community Health Center
06.2012 - 07.2017
  • Greeted and assisted patients in a busy family clinic, managing front desk operations
  • Collected patient information, processed intake forms, and updated medical records
  • Coordinated with healthcare providers to ensure smooth patient flow and timely appointments
  • Addressed patient concerns regarding wait times, appointment availability, and service quality

Education

BASIC EDUCATION -

Life Skills Center Of Cleve
12.2006

Skills

  • Patient communication
  • Appointment scheduling
  • Billing and coding knowledge
  • Insurance verification
  • Electronic Health Records (EHR)
  • HIPAA compliance
  • Team Collaboration
  • Patient advocacy
  • Data entry

Timeline

Receptionist

American Family Care Mentor
05.2019 - 11.2024

Patient Administration Specialist

Lake Health
08.2017 - 04.2019

Patient Service Representative

St. Vincent Charity Community Health Center
06.2012 - 07.2017

BASIC EDUCATION -

Life Skills Center Of Cleve

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Karmen Carter