Karmen Corona
Mesquite
Summary
P&C Licensed Insurance Agent looking for a position in the insurance industry in underwriting or sales. I also have experience in administrative assistance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Benefits Coordinator
Mgc Group, A Gallagher Company
08.2022 - 06.2025
- First point of contact for Independent Insurance Agent contractors
- Explanation of Benefits through GOTOWEB portal
- Servicing over 12 benefits for enrollments to new and existing self contractors and their staff members
- Adding and terminating benefit requests through each carrier’s website
- Submitting claim forms to carriers
- Updating product sheets and guidebooks accordingly
- Processing vendor invoices through Circulus and expense reports through Concur
- Coordinating Travel arrangements for mgc CEO through Egencia portal
- Answering customer service questions through phone calls and email
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Administrative Assistant
RT Specialty, LLC
03.2020 - 03.2022
- Answer main telephone for the Dallas office. Disperse phone calls properly to Broker.
- Greet all visitors and direct to scheduled Broker Team and also to conference room.
- Arrange office meetings
- Schedule carrier visits to Dallas office as requested by Broker Teams as well as coordinating details with carrier
- Maintain calendar conference room schedules
- Receive and open mail or packages as well as distribute to the proper recipient
- Responsible for ordering supplies for the office and employees
- Adding employee data to the access card system for building and office entry
- Scheduling orders for in office catering
- Submitting requests to building management for any maintenance issues
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bilingual Travel Reservationist
Mary Kay (Corporate office)
04.2019 - 08.2019
- Handled incoming and outbound calls
- Responded to emails regarding hotel reservations
- Provided general support on hotel reservations
- Managed cancellations and updates on reservations
Administrative Assistant
El Coronel Auto Insurance
02.2018 - 10.2018
- Answered direct phone calls
- Write and distribute email correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Developed and maintained a filing system
- Updated and maintained office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintained contact lists
- Submit and reconcile expense reports
- Provided general support to visitors
- Managed meetings and scheduled appointments
- Processed payroll for estimated 15-20 employees
- Book travel arrangements
- Coordinate office activities
Pre-Employment Business Analyst
JPMORGAN CHASE
04.2012 - 08.2017
- Submitted more than 500 background checks per month
- Worked with HR in providing verification results for candidates in the hiring process
- Assisted supervisor with additional requests
- Administrated the ordering of office supplies
- Conducted Criminal History Record searches
- Analyzed findings of reports to support applicant recommendations
- Assessed and advised the Human Resources with results of background checks
- Maintained strict compliance with established federal standards
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Education
High School -
McAllen High School
Computer Accounting Specialist -
South Texas Vo-Tec
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
P&C License
Languages
English
Spanish
Timeline
Benefits Coordinator
Mgc Group, A Gallagher Company
08.2022 - 06.2025
Administrative Assistant
RT Specialty, LLC
03.2020 - 03.2022
Bilingual Travel Reservationist
Mary Kay (Corporate office)
04.2019 - 08.2019
Administrative Assistant
El Coronel Auto Insurance
02.2018 - 10.2018
Pre-Employment Business Analyst
JPMORGAN CHASE
04.2012 - 08.2017
Computer Accounting Specialist -
South Texas Vo-Tec
High School -
McAllen High School
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