Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Locations
Additional Experience
Timeline
Generic

KARMEN FAZZARI

Beaufort,NC

Summary

A talented and professional individual with a deep understanding of the industry, known for being a knowledgeable leader and dedicated problem solver. With 12+ years of valuable expertise, well-equipped to drive the company's objectives forward. Keen attention to detail and experience in coordinating projects, programs, and implementing improvements contribute effectively to the success of any organization.

Overview

20
20
years of professional experience

Work History

Front Desk Associate

TruFit Gym
03.2023 - 02.2024
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.

Assistant Manager

AutoZone
11.2020 - 10.2022
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.

Career Break

Personal Health Issues
11.2018 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • A break to mentally recover was unexpectedly extended due to the start of COVID

Office Manager

R&T Power Systems
03.2013 - 11.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Facilitated a positive work environment, promptly addressing employee concerns and fostering a mutual respect culture.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Manager

Core Creek Marine
11.2007 - 12.2012

Front of House/Server

Clawson's 1905
04.2004 - 03.2006
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.

Backup Cash Office Leader

Genuardi's Family Markets
09.2003 - 04.2004
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored areas for security issues and safety hazards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

College Prep -

Governor's School for Government and International Studies

Environmental Science -

Drexel University

Business Administration -

Grand Canyon University

Skills

  • Client Relations
  • Project Management
  • Problem Solving
  • Risk Management
  • Inventory Control
  • Multi-tasking

Accomplishments

  • Implemented company standards and policies utilizing OSHA, EPA, and PCI-DSS best practices to maintain industry compliance and prevent loss.
  • Devised incentive-based ad campaigns through internet, print, and direct mail advertising to attract new customers.
  • Worked with business owners to develop their company from a home-based business to a successful generator dealer within five years, winning Kohler Dealer of the Year in 2018.

Personal Information

Title: UNIVERSAL BANKER

References

REFERENCES AVAILABLE ON REQUEST

Locations

300 Marsh Street Unit 7, Beaufort, NC, 28516

Additional Experience

Earth Engineering, Inc.

Blue Bell, PA

Project Assistant

Obtained geographical data and sample materials onsite.  Compiled raw data from project sites into detailed analyses and project reports utilizing Microsoft Office and AutoCAD.

Timeline

Front Desk Associate

TruFit Gym
03.2023 - 02.2024

Assistant Manager

AutoZone
11.2020 - 10.2022

Career Break

Personal Health Issues
11.2018 - 11.2020

Office Manager

R&T Power Systems
03.2013 - 11.2018

Office Manager

Core Creek Marine
11.2007 - 12.2012

Front of House/Server

Clawson's 1905
04.2004 - 03.2006

Backup Cash Office Leader

Genuardi's Family Markets
09.2003 - 04.2004

Environmental Science -

Drexel University

Business Administration -

Grand Canyon University

College Prep -

Governor's School for Government and International Studies

Similar Profiles

CREATE PROFILE
KARMEN FAZZARI