Karmen Holeyfield
Teague,TX
Summary
Dynamic Leader of multi-million-dollar healthcare segments driving efficiency, compliance and growth both regionally and locally. Champion of effective candidate selection, employee training and performance management. Creator of onboarding programs and professional development activities that lead to higher retention, increased engagement and improved productivity. Patient-focused Executive considering and measuring patient satisfaction in all changes. Driver of consistency in practice and messaging through development of processes, Standard Operating Procedures, job aids, documents and workflows. Implementer of metrics and reporting to improve leadership visibility and motivate results through accountability. Performance-oriented and accomplished President offering proven operations management and strategic planning expertise honed in Home Health environments. Successful background building and leading results-driven teams to meeting and exceed business targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
15
15
years of professional experience
Work History
President/COO of Operations
Aviator Home Health
Fort Worth, TX
09.2022 - 12.2023
- Review of clinical documents to determine medical necessity and appropriateness for care
- Establish staffing matrix for field staff and back office staffing
- Construct protocols for success, efficiency, and quality care
- Directed strategic planning and development initiatives to drive operational efficiency.
- Monitored operations performance metrics to ensure compliance with established standards and goals.
- Oversaw daily operations of the organization, including budgeting, staffing, and resource allocation.
- Developed policies and procedures for all departments within the organization.
- Managed staff recruitment, training, and development activities.
- Established quality assurance protocols to ensure customer satisfaction.
- Analyzed financial statements to identify opportunities for cost savings and revenue generation.
- Maintained relationships with vendors and suppliers to secure competitive pricing on materials and services.
- Collaborated with executive team members to create a unified vision for the organization's future growth strategy.
- Conducted regular meetings with department heads to review progress on projects and discuss any issues that may arise.
- Reviewed operational reports from all departments in order to assess performance against organizational objectives.
- Ensured compliance with applicable laws, regulations, industry standards, and internal policies.
- Identified areas of improvement within existing operations processes and systems.
- Provided leadership guidance to managers in order to foster a cohesive working environment.
- Created detailed plans for long-term organizational success based on current trends in the industry.
- Resolved conflicts between personnel by providing sound judgment while maintaining fairness.
- Assessed employee performance through feedback sessions in order to recognize achievements or address concerns.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
- Coordinated work across departments to keep teams on track with company goals.
- Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Senior Vice President of Texas Home Health Group and Texas South
11.2020 - 10.2021
- Operational oversight of 26 branches
- Provide leadership for assigned lines of business
- Planning, organizing, directing, and supervising activities of Operations and Sales function
- Responsible for exceeding financial budgets to include performance of all department functions to ensure growth of business
- Recruit, retain, train, motivate talent of diverse staff/team to balance organizational strength with profitability and growth
- Thrive in high paced, dynamic and energetic environment
- Effective change management by influencing, coaching and mentoring
- Ensure compliance and all regulatory aspects of federal, state and local governments
- Establish credibility and decisive, recognizing and supporting organizational preferences and priorities.
National Vice President, Home Health Operational Performance
04.2018 - 11.2020
- Ensuring high-quality care and business profitability
- Working with key clinical and operational executives, including Chief Nursing Officer, SVP Home Health National, Chief Medical Officer and Chief Operating Officer, and VP of Clinical Operations
- Responsible for developing, supporting, and monitoring standard clinical operational processes across the organization
- Lead support for field operations in achieving high quality and efficient delivery of care with appropriate clinical supervision through standard role definitions, staffing models, onboarding processes clinical processes, monitoring of KPI's to ensure budget expectations are met/exceeded
- Required cross functional duties with other divisions of the organization to influence, collaborate, and build relationships for superior project and process management
- Vision and strong analytical abilities with financial and business acumen and clinical operational management
- Championed continuous improvement of processes and team expectations
- Coach, counsel and mentor staff.
Vice President of Operations General Manager, Texas Home Health Group
01.2016 - 01.2018
- Lead $55MM Texas segment of AccentCare's $252MM Home Health organization, including 9 Branches and 400 employees serving 3,000 patients daily
- Direct operations, compliance and regulatory issues, staffing, financial management and licensing
- Ensure compliance with all Centers for Medicare and Medicaid (CMS) regulations, State of Texas regulations, labor laws and pharmacy laws
- Improved rating from 3 Stars to 4.6 Stars through better data collection and review
- Manage hiring, training and preceptorship program
- Reduced RN turnover by 15% during tenure
- Financially guide and monitor multiple branches
- Turned-around 14 negative contribution margin locations within 9 months
- Establish and mentor new branches through setup, staffing and growth
- Opened 2 new branches achieving $1.4MM profit level within 6 months
- Contribute to identification of pain points and implementation of best practices between AccentCare and Baylor Scott & White (BSW) as part of a new joint venture (focused on clinically integrating 4 BSW and 6 AccentCare agencies to improve post-acute care and coordination using outcomes-based funding.) Aligning patient goals with care and reducing readmission rates and length of stay.
Regional Director of Operations - North Texas Region
01.2010 - 01.2016
- Oversaw $44MM Region with 7 branches and 250+ staff members directing daily operations, training programs and performance
- Strategically planned and led regionally and locally, using metrics to drive operational excellence and growth
- Developed infrastructure and resource planned
- Improved visibility through report creation and presentations for key stakeholders and executive team
- Represented the region
- Developed and implemented end-to-end processes, workflows, Standard Operating Procedures, job aids, documents and training to streamline operations
- Led change and expansion of onboarding programs achieving better employee retention rates
- Coached Executive Directors (local administrators) through challenges and motivated professional development
- Trained Clinical Supervisors to use data analysis to coordinate visit frequency with diagnosis and drive profitability
- Improved Medicare (HHRG) reimbursement rate by managing therapy and nursing visits toward national standards resulting in additional $2MM of revenue
- Reduced costs through staffing optimization and process improvements leading to greater efficiency and productivity.
District Registered Nurse (RN)
Mexia Independent School District
Mexia, TX
01.2009 - 01.2010
- Provided nursing care and administration for the school district, including training and budgeting
- Ensured accurate inventory and needed supplies
- Provided healthcare education to individuals and groups as requested
- Evaluated ill and injured children, communicating with parents as needed
- Administered medications as prescribed, in compliance with State law and District policy, and CPR/First Aid/AED when necessary
- Performed medical procedures for students with special needs and State-mandated vision, hearing, spinal and Acanthosis Nigricans screening
- Referred students to providers for follow-up, if needed
- Established and maintained student immunization records in compliance with State law.
District RN
Hubbard Independent School District
Case Manager
East Texas Physicians Home Care
Case Manager Admissions Nurse
Lutheran Healthcare Systems
Education
Skills
- Home Health Clinical Operations
- Management and Leadership
- Coaching, Training & Mentorship
- Program Oversight
- Process Development & Improvement
- Performance Management
- Relationship Building
- Problem Resolution
- Cost Benefit Analysis
- Metrics & Reporting
- Microsoft Office
- Efficient in use of HCHB, Workday and Outlook
Early Career
- Hubbard Independent School District - District RN
- East Texas Physicians Home Care - Case Manager
- Lutheran Healthcare Systems - Case Manager Admissions Nurse
Timeline
President/COO of Operations
Aviator Home Health
09.2022 - 12.2023
Senior Vice President of Texas Home Health Group and Texas South
11.2020 - 10.2021
National Vice President, Home Health Operational Performance
04.2018 - 11.2020
Vice President of Operations General Manager, Texas Home Health Group
01.2016 - 01.2018
Regional Director of Operations - North Texas Region
01.2010 - 01.2016
District Registered Nurse (RN)
Mexia Independent School District
01.2009 - 01.2010
District RN
Hubbard Independent School District
Case Manager
East Texas Physicians Home Care
Case Manager Admissions Nurse
Lutheran Healthcare Systems
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