Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
KARMEN HUGHES-WANG

KARMEN HUGHES-WANG

Plano

Summary

Experienced with food preparation, sanitation, and customer service. Utilizes effective communication and teamwork to ensure smooth operations. Track record of maintaining cleanliness and adhering to safety regulations.


Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Select Home Care
06.2009 - Current
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
  • Completed daily documentation and charts regarding patient care and input reports into practice databases
  • Prepared residents for meals and assisted with feeding selections
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
  • Would spend 72 hours performing live in home care for Alzheimer's client on several occasions. Providing colostomy care, feeding, bathing and administering medications
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
  • Built rapport with patients and families, providing emotional support during difficult times
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
  • Helped patients complete range of motion exercises to prevent loss of function during care

Deli Clerk and Cashier

Walmart Neighborhood Store
08.2024 - 01.2025
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Performed various sanitation methods to maintain safe, secure and clean kitchen.
  • Chopped vegetables, butchered meats and whisked sauces to prep food for service.

Retail Sales Associate

Nordstrom, Inc.
10.2020 - 02.2023
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
  • Provided friendly and knowledgeable assistance to customers on the sales floor
  • Developed strong interpersonal skills to effectively communicate with customers and coworkers
  • Often times would either meet or exceed the sales quota each quarter
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
  • Was recognized in weekly sales meetings for exception customer service feedback and awarded from the store manager
  • Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
  • Used POS system to process sales and refund transactions
  • Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another
  • Collaborated with staff to ensure restocking and replenishment of merchandise
  • Greeted customers and ascertained what each customer wanted and needed
  • Answered questions regarding store and merchandise
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires
  • Exchanged merchandise for customers and accepted returns
  • Greeted customers and helped with product questions, selections, and purchases
  • Helped customers complete purchases, locate items, and join reward programs
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
  • During the winter holiday season approximately 1,000 gifts a day would be professionally wrapped by myself
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits
  • Several times was successful at opening up new customer accounts and would be monetarily compensated for that

Sales Associate - Seasonal

JC Penny Co Inc
10.2020 - 02.2023
  • Provided friendly and knowledgeable assistance to customers on the sales floor
  • Developed strong interpersonal skills to effectively communicate with customers and coworkers
  • During the holiday season was responsible for ringing up approximately 300 customers each day
  • Delivered exceptional customer service to guests
  • Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
  • Collaborated with staff to ensure restocking and replenishment of merchandise
  • Greeted customers and ascertained what each customer wanted and needed
  • Recommended and helped locate and obtain merchandise based on customer needs and desires
  • Exchanged merchandise for customers and accepted returns

Certified Medication Aide

Laurelhurst Village
04.2002 - 06.2007
  • Utilized strong organizational skills to ensure accurate record keeping of all medications administered
  • Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing
  • Was responsible for the passing of medications for up to 40 residents per day for up to 3 times a day
  • Performed chart reviews to identify potential errors or discrepancies in medication records
  • Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mix ups
  • Managed medication cart for complete, up-to-date supplies and quality control
  • Counted and recorded medication inventory routinely to maintain medication security and control
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels
  • Followed directions of licensed nurses to administer medications and treatments
  • Helped patients with self-feeding and assisted feeding, based on individual needs
  • Reduced medication errors by maintaining accurate documentation of administered medications
  • Administered medications to patients and remained vigilant for negative side effects

Education

Certified Medication Aide License -

New Care Directions
Portland, OR
06.2004

Certified Nursing Assistant License - undefined

New Care Directions
Portland, OR
06.2001

Certificate of Completion - Medical Terminology

PCC Portland Community College
Portland, OR
06.1998

Skills

  • HIPAA Compliance
  • Direct Patient Care
  • Compassionate
  • CPR/AED
  • Light Housekeeping
  • Patient Lifting
  • Alzheimer's and Dementia Care
  • Transfer Techniques
  • Recording vital signs
  • Preparing meals
  • Medical terminology knowledge
  • Empathy and Compassionate Care
  • Food service handler certification

Certification

  • Texas Online Food Handler Program, American Safety Council, 225 E. Robinson St. Suite 570, Orlando, FL, 32801, 2024-07-30, 2026-07-30
  • Texas Online Food Handler Program, American Safety Council, 275 E. Robinson St. Suite 570, Orlando, FL, 32801, 2024-07-30, 2026-07-30

Timeline

Deli Clerk and Cashier

Walmart Neighborhood Store
08.2024 - 01.2025

Retail Sales Associate

Nordstrom, Inc.
10.2020 - 02.2023

Sales Associate - Seasonal

JC Penny Co Inc
10.2020 - 02.2023

Certified Nursing Assistant

Select Home Care
06.2009 - Current

Certified Medication Aide

Laurelhurst Village
04.2002 - 06.2007

Certified Nursing Assistant License - undefined

New Care Directions

Certificate of Completion - Medical Terminology

PCC Portland Community College

Certified Medication Aide License -

New Care Directions

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