Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karmen Jackson

Dallas,TX

Summary

Mental health professional with a strong background in crisis intervention and client assessments at TimelyCare. Capable of crafting individualized treatment plans and maximizing community resource effectiveness. Experienced in electronic health record management and communication strategies that boost client outcomes. Committed to providing high-quality mental health care.

Overview

8
8
years of professional experience

Work History

TalkNow Provider

TimelyCare
Dallas (Remote), TX
06.2023 - Current
  • Executed assessments to establish suitable care levels for clients experiencing crises.
  • Provided case management services including linking clients to necessary social services or community supports.
  • Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
  • Implemented evidence-based interventions based on best practices in the field of mental health counseling.
  • Maintained precise records of client interactions in electronic health record system.
  • Facilitated referrals to external providers for additional evaluation or treatment needs.
  • Ensured confidentiality and adherence to ethical standards, creating safe spaces for clients.
  • Guided clients in locating community resources including housing assistance and job opportunities.
  • Assisted in crisis intervention when needed to provide immediate support for clients in distress.

Resident Success Coach

Interfaith Family Services
Dallas, Texas
03.2022 - 06.2023
  • Developed tailored career and education plans based on individual client needs.
  • Counseled 22 clients regarding situations, aspirations, aptitudes, education, and employment histories.
  • Assisted clients in crafting effective job search strategies for successful outcomes.
  • Maintained detailed case files to document client interactions and progress.
  • Established connections with businesses and recruiters to enhance opportunities for residents.
  • Educated clients and representatives on admissions processes, guiding them through intake forms.
  • Navigated inquiries via phone and in-person, recommending appropriate services and programs.

Qualified Mental Health Professional

Metro Care Services,Inc
Dallas, TX
09.2020 - 02.2022
  • Delivered intensive telehealth and crisis-oriented counseling to adults.
  • Facilitated development of coping, problem-solving, and communication skills among clients.
  • Conducted client assessments and created tailored treatment plans.
  • Developed individualized recovery plans, quarterly reports, and weekly progress notes.
  • Participated in weekly clinical supervision sessions to enhance professional growth.
  • Provided clients with referrals to community resources for additional support.
  • Responded promptly to emergency situations by providing crisis intervention services.

Young Parent Support Coordinator

Cambridge Family and Children's Service
Cambridge, MA
11.2018 - 08.2020
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
  • Coordinated meetings and events for internal and external groups.
  • Spoke with community organizations to boost outreach and highlight program successes.
  • Used social media platforms to promote and market services.

Mental Health Technician

Westborough Behavioral
Westborough, MA
09.2017 - 01.2020
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Engagement Partner2 (Case Manager)

Bay Cove Human Services, Inc
Dorchester, MA
10.2018 - 12.2019
  • Delivered interventions to Persons that are clinically informed and are delivered in a way that is supported by evidence-based practices.
  • Participated with Engagement Team of assigned persons as directed by ACCS Clinical Supervisor
  • Utilized recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collateral
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.

Education

Masters - Social Work

Boise State University
Boise, ID
08.2020

B.S - PSYCHOLOGY

Jackson State University
Jackson, MS

Skills

  • Interdepartmental collaboration
  • Crisis intervention
  • Client assessment
  • Electronic health records
  • Community resource navigation
  • Treatment planning
  • Career development
  • Relationship building
  • Effective communication
  • Analytical and critical thinking
  • Patient rapport and empathy
  • Problem resolution

Timeline

TalkNow Provider

TimelyCare
06.2023 - Current

Resident Success Coach

Interfaith Family Services
03.2022 - 06.2023

Qualified Mental Health Professional

Metro Care Services,Inc
09.2020 - 02.2022

Young Parent Support Coordinator

Cambridge Family and Children's Service
11.2018 - 08.2020

Engagement Partner2 (Case Manager)

Bay Cove Human Services, Inc
10.2018 - 12.2019

Mental Health Technician

Westborough Behavioral
09.2017 - 01.2020

Masters - Social Work

Boise State University

B.S - PSYCHOLOGY

Jackson State University

Similar Profiles

CREATE PROFILE
Karmen Jackson
Want your own profile? Create for free at Resume-Now.com