Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karmen Letourneau

Claremont,NH

Summary

Dedicated, hardworking and loyal employee. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

19
19
years of professional experience

Work History

Office Assistant

EHDOC/Earl M. Bourdon Centre
11.2022 - Current
  • Completed clerical tasks such as filing, copying, making appointments as well as meetings and distributing mail.
  • Interacted with customers, potential applicants and residents by phone, email, or in-person to provide information.
  • Distribute applications and complete residents annual re-certifications.
  • Interview potential applicants for residency.
  • Welcomed office visitors and alerted community manager and staff to arrivals of scheduled appointments.
  • Data entry for Invoices.
  • Prepared applications, move in packets, annual re-certification packets as well as replenishing files with documents as needed.
  • Helped with our re-certification process for our residents up to completion/certification.
  • Collaborated with various departments to complete assigned tasks as well as continue to provide a safe, clean and comfortable atmosphere for our residents.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.

Home Health Aide

Independence Care
04.2021 - 10.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed CPR certification.

Home Health Aide/CNA

Aris Solutions
09.2012 - 10.2021
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Monthly meetings with clients case managers to update manager on care provided and make goals for clients continued care, so I could continue to provide the best care possible.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Crisis Stabilization Specialist

Health Care And Rehabilitation Services
02.2005 - 02.2015
  • Listened and responded to clients requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Provided 1:1 support to clients and created goals and treatment plans for them to return to independent living or to be transferred to an assisted living facility.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Assisted with staff trainings to enforce quality, safety while helping myself and my team continue to provide clients with the best care possible.
  • Provided daily notes on clients progress.
  • Helped clients with documents and services needed.
  • General office duties.
  • Managed a group home for severally mentally ill clients for a year in Woodstock, VT on the weekends.
  • Attended training programs to deepen professional skillsets.

Education

Associate of Arts - Nursing

Greenfield Community College
Greenfield, MA

GED -

Pioneer Valley Regional
Northfield, MA
06.1998

Skills

  • Written Communication
  • Problem-Solving
  • Microsoft Word
  • Good Telephone Etiquette
  • Data Entry
  • Organization
  • Cultural Awareness
  • Attention to detail
  • Interpersonal Communication

Timeline

Office Assistant

EHDOC/Earl M. Bourdon Centre
11.2022 - Current

Home Health Aide

Independence Care
04.2021 - 10.2022

Home Health Aide/CNA

Aris Solutions
09.2012 - 10.2021

Crisis Stabilization Specialist

Health Care And Rehabilitation Services
02.2005 - 02.2015

Associate of Arts - Nursing

Greenfield Community College

GED -

Pioneer Valley Regional

Similar Profiles

CREATE PROFILE
Karmen Letourneau