Summary
Overview
Work History
Skills
Personal Information
BusinessDevelopmentManager
Karmen Martin

Karmen Martin

Customer Service Represenrative
Kankakee,IL

Summary

Results-oriented professional with 10 years of experience and a proven track record in customer service, communications, and conflict resolution. Excels in delivering exceptional service to customers while effectively managing and resolving issues. Seeking to leverage skills and expertise to make a significant impact as the Customer Service representative at your esteemed organization.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Quality Inn Hotel
Bradley, Illinois
09.2024 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collected room deposits, fees, and payments.

Cafeteria Worker

Kankakee School District
Kankakee , IL
11.2022 - Current
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Received and stored incoming supplies according to procedures.
  • Tracked meal purchases and accepted payments at cash register.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Provided exemplary service to students, staff, and visitors.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Fraud Analyst

Insight Global
Remote, IL
02.2021 - 09.2022
  • Verify calls with claimants by inquiring their demographics
  • I assist and provide online services for unemployment claimants by filing claims and completing certifications
  • Assistance for completing online registration that allows claimant to access there account
  • Notated and informed claimants about fraudulent activity as well how to report fraudulent claims with proper facilities and websites
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Delivered services to customer locations within specific timeframes.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Customer Service Representative

Check Into Cash
Kankakee , IL
02.2020 - 10.2021
  • Process various types of loans with instant cash
  • Collections and courtesy calls for payment arrangements
  • Develop rapport with returning customers
  • Maintain a pleasant yet professional demeanor via in person or phone
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Explained very technical financial information to applicants in easy to understand language
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Sales Associate

AmeriCash Loans, LLC
10.2018 - 08.2019
  • Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications
  • Develop lists of prospective clients from sources such as newspaper items, company records, local merchants, or customers
  • Maintain updated weekly log of loan productions
  • Record applications for loan and credit, loan information, and disbursements of funds, using computers

Sales Associate

Crazy 8 (Gymboree)
Chicago Ridge, Illinois
08.2017 - 11.2018
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Place special orders or call other stores to find desired items
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Exchange merchandise for customers and accept returns
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills in managing projects from concept to completion.

Skills

  • Microsoft Office Suite
  • Customer Care and Service
  • Financial Services
  • Time Management
  • Sales Experience
  • Office experience
  • Negotiation
  • Phone Etiquette
  • Multi-task management
  • Verbal and written communication
  • Work from home

Personal Information

Work Permit: Authorized to work in the US for any employer

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Karmen MartinCustomer Service Represenrative