Karmen Nemeth

• Performed regular and deep cleaning of private homes, including kitchens, bathrooms, and living spaces.

• Adapted to clients’ individual needs, ensuring a clean and well-maintained environment.

• Managed time effectively to complete tasks efficiently and independently.

• Built trust-based relationships with clients while maintaining discretion and reliability.

• Built and nurtured positive relationships with customers, maintaining cleaning service loyalty.

• Stayed updated on the latest cleaning innovations and techniques, continuously improving service quality and efficiency.

• Delivered exceptional domestic cleaning services, adhering to high standards of hygiene and cleanliness in private households.

• Utilised a range of cleaning products and equipment effectively, achieving spotless results in various home environments.

• Negotiated service contracts with clients, outlining duties, frequency of cleaning, and agreeing on fair rates.

• Duties primarily comprised of receptionist front desk tasks, greeting customers, handling telephone calls, booking or confirming appointments, and diary management based on availability of beauty therapists.

• Undertook basic beauty therapy treatments including full body waxing, hair removal, and spray tanning.

• Ensured the salon environment was tidy, sweeping up cut hair strewn on the floor, mopping up any liquid spillages to prevent accidents/injury, and wiping all communal surfaces with antiviral disinfectants.

• Processed a variety of payment tenders from customers for beauty treatments, including bank notes, Visa/Debit/Contactless payments, ensuring the correct change was provided.

• Undertook stock inventory, ordering new supplies of salon stock near depletion.

• Captured and processed client information, entering data into online systems for wider company use.

• Delivered polite, professional customer service to enhance business reputation through positive first impressions.

• Welcomed guests and clients in a friendly, positive manner.

• Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.

• Collaborated effectively with customers and staff to maintain smooth-running company operations.

• Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.

• Offered outstanding hospitality through client visits, aiding positive customer experiences and loyalty.

• Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.

• Handled confidential documents with discretion, following data protection guidelines to safeguard information.