Karmen Upton
St. Louis
Summary
Dynamic professional with over 7 years of experience in customer service, consistently demonstrating a strong commitment to excellence and dedication to hard work. Proven ability to build rapport with clients, resolve issues efficiently, and enhance overall customer satisfaction. Adept at adapting to diverse environments and collaborating effectively with team members to achieve organizational goals. Passionate about delivering exceptional service and fostering positive relationships that drive business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping
Sedexo
St Louis, MO
08.2025 - Current
- Coordinated with housekeeping personnel to ensure efficient and accurate linen distribution throughout the facility.
- Expedited case turnover times by effectively collaborating with housekeeping staff on room preparation tasks.
- Conducted regular inspections and implemented cleaning procedures to eliminate hazards and maintain a pristine environment.
- Investigated and resolved issues concerning housekeeping and room service to ensure a positive guest experience.
Ramp Agent
United Ground Express
St Louis, MO
06.2025 - 08.2025
- Operated ground support equipment to ensure timely aircraft arrivals and departures.
- Coordinated loading and unloading of baggage, cargo, and mail in compliance with safety regulations.
- Conducted pre-flight inspections on equipment to maintain operational readiness and prevent delays.
- Trained new team members on safety protocols and efficient ground handling procedures.
Student/Trainee
Schenck Job Corps, Pisgah Forest, NC
Pisgah Forest, NC
03.2023 - 03.2024
- Cut stencils and brushed or sprayed lettering or decorations on surfaces
- Used special finishing techniques such as sponging, ragging, layering, or faux finishing
- Removed fixtures such as pictures, door knobs, lamps, or electric switch covers prior to painting
- Removed old finishes by stripping, sanding, wire brushing, burning, or using water or abrasive blasting
- Selected and purchased tools or finishes for surfaces to be covered, considering durability, ease of handling, methods of application, and customers' wishes
- Washed and treated surfaces with oil, turpentine, mildew remover, or other preparations, and sand rough spots to ensure that finishes will adhere properly
- Polished final coats to specified finishes
- Calculated amounts of required materials and estimate costs, based on surface measurements or work orders
- Mixed and matched colors of paint, stain, or varnish with oil or thinning and drying additives to obtain desired colors and consistencies
- Erected scaffolding or swing gates, or set up ladders, to work above ground level
- Applied paint, stain, varnish, enamel, or other finishes to equipment, buildings, bridges, or other structures, using brushes, spray guns, or rollers
- Applied primers or sealers to prepare new surfaces, such as bare wood or metal, for finish coats
- Read work orders or received instructions from supervisors or homeowners to determine work requirements
- Smoothed surfaces, using sandpaper, scrapers, brushes, steel wool, or sanding machines
- Filled cracks, holes, or joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives
- Covered surfaces with drop cloths or masking tape and paper to protect surfaces during painting
Crew Member
Arby's, Brevard, NC
Brevard, NC
09.2023 - Current
- Selected food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags
- Prepared and served cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake machine
- Cleaned and organized eating, service, and kitchen areas
- Served food, beverages, or desserts to customers at take-out counter
- Requested and recorded customer orders and computed bills using cash registers
- Performed cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Scrubbed and polished counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Accepted payment from customers and made change as necessary
- Communicated with customers regarding orders, comments, and complaints
- Greeted customers and ascertained what each customer wants or needs
Stocker
Lowes, Fayetteville, NC
Fayetteville, NC
05.2022 - 10.2022
- Examined and inspected stock items for wear or defects, reporting any damage to supervisors
- Cleaned display cases, shelves, and aisles
- Marked stock items, using identification tags, stamps, electric marking tools, or other labeling equipment
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Received, unloaded, opened, unpacked, or issued sales floor merchandise
- Received and counted stock items, and recorded data manually or on a computer
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
Cook
McDonald's, Fayetteville, NC
Fayetteville, NC
05.2019 - 12.2022
- Pre-cooked items, such as bacon, to prepare them for later use
- Took food and drink orders and receive payment from customers
- Cooked and packaged batches of food, such as hamburgers or fried chicken, prepared to order or kept warm until sold
- Cleaned, stocked, and restocked workstations and display cases
- Served orders to customers at windows, counters, or tables
- Operated large-volume cooking equipment, such as grills, deep-fat fryers, or griddles
- Verified that prepared food meets requirements for quality and quantity
Education
Diploma -
Westover High School
Fayetteville, NCNo Degree - Digital Arts
Saint Andrews University
Laurinburg, NC09-2024
Skills
- Caulking
- Power Tool Operation
- Concrete floor
- Safety Standards
- problem solving
- Customer service
- Critical thinking
- Active listening
- Data entry
Certification
- Occupational Safety and Health
- Blueprinting
- Hand Tools
- Taping
- Drywall Repair
- Painting
- Pressure Washer
- IUPAT Essential Skills for the Apprentice June 13, 2023
- COR 001IFT/LMS Learner Orientation
- COR 1002S Survival of the Fittest
- OSHA 30 August 4, 2023
Timeline
Housekeeping
Sedexo
08.2025 - Current
Ramp Agent
United Ground Express
06.2025 - 08.2025
Crew Member
Arby's, Brevard, NC
09.2023 - Current
Student/Trainee
Schenck Job Corps, Pisgah Forest, NC
03.2023 - 03.2024
Stocker
Lowes, Fayetteville, NC
05.2022 - 10.2022
Cook
McDonald's, Fayetteville, NC
05.2019 - 12.2022
Diploma -
Westover High School
No Degree - Digital Arts
Saint Andrews University