Summary
Overview
Work History
Education
Skills
Timeline
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Karmen Waddell

Karmen Waddell

Nashville,Tennessee

Summary

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

21
21
years of professional experience

Work History

Customer Service

EXPRESS COURIER
05.2002 - 10.2023
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Billing Specialist

Diligent Delivery
05.2002 - 10.2023
  • Verify accuracy of billing data and revise any errors
  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
  • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods
  • Keep records of invoices and support documents
  • Resolve discrepancies in accounting records
  • Contact customers to obtain or relay account information
  • Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents
  • Answer mail or telephone inquiries regarding rates, routing, or procedures
  • Consult sources such as rate books, manuals, or insurance company representatives to determine specific charges or information such as rules, regulations, or government tax and tariff information
  • Update manuals when rates, rules, or regulations are amended.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.

Education

High School Diploma -

Glencliff High School
Nashville, Tennessee
06.2002

Skills

  • Proficient in Microsoft Office - Word and Excel
  • Detailed & Organized
  • Great Customer Service Skills
  • Excellent Time Management Skills
  • Service Oriented
  • Telephone Etiquette
  • Interdepartmental Communication
  • Account Management
  • Data Entry
  • Troubleshooting
  • Skilled in Excel

Timeline

Customer Service

EXPRESS COURIER
05.2002 - 10.2023

Billing Specialist

Diligent Delivery
05.2002 - 10.2023

High School Diploma -

Glencliff High School

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Karmen Waddell