Karmesa Allen
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
Salt Lake City, UT
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Shift Manager
Five Guys Burger And Fries
Las Colinas , TX
02.2019 - 09.2022
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between employees or customers in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured compliance with food safety regulations and quality standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Package Handler Part-time
FedEx:Ground
Hutchins, TX
05.2020 - 07.2022
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Maintained a clean work environment by removing debris from the loading dock area.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Labeled parcels accurately according to company guidelines.
- Picked products using RF scanner to fill orders.
- Resolved conveyor system issues by clearing jams and blockages.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
Assistant Manager
Family Dollar
Duncanville, TX
03.2018 - 11.2020
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
Shift Leader
McDonald's Restaurant
Dallas , TX
06.2005 - 01.2018
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Scheduled team members for shifts based on business needs and customer demand.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored employee performance and provided feedback for improvement.
- Analyzed sales data to identify trends and areas for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX05-2006
Some College (No Degree) - Business Administration And Management
Bryant University
Smithfield, RISkills
- Data Collection
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Active Listening
- Customer Service
- Payment Processing
- Problem-solving abilities
- Researching
- Customer Relations
- Order Processing
- Typing proficiency
- Staff Training
- Business development understanding
- Microsoft Office Suite
- Adaptive team player
- Quality Control
- Store maintenance
- Call Center Operations
- Quality Assurance Controls
- Follow-up skills
- Proofreading
- Computer Proficiency
- High-energy attitude
- Microsoft Office expertise
- Microsoft PowerPoint
- Documentation
- Critical Thinking
- Prioritization
- Administrative Support
Timeline
Customer Service Representative
UnitedHealth Group
09.2022 - Current
Package Handler Part-time
FedEx:Ground
05.2020 - 07.2022
Shift Manager
Five Guys Burger And Fries
02.2019 - 09.2022
Assistant Manager
Family Dollar
03.2018 - 11.2020
Shift Leader
McDonald's Restaurant
06.2005 - 01.2018
High School Diploma -
South Oak Cliff High School
Some College (No Degree) - Business Administration And Management
Bryant University
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