Karmiesha C Young
Winter Haven,FL
Summary
Dedicated and highly skilled Certified Medical Assistant with expertise in front and back office operations, as well as phone triage. Proficient in providing compassionate patient care, managing administrative tasks, and handling phone inquiries efficiently. Demonstrated ability to thrive in a fast-paced medical setting while maintaining professionalism and accuracy in all duties.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
AdventHealth MedicalGroup
03.2022 - Current
- Conducted phone triage to assess patient needs, chart preparation, and routed calls to appropriate healthcare providers.
- Managed front office responsibilities, including scheduling appointments, verifying insurance information, and greeting patients.
- Assisted physicians during patient examinations, procedures, and treatments in the back office.
- Maintained electronic health records (EHR) accurately and ensured compliance with privacy regulations.
- Executed administrative tasks such as getting authorization for procedures and insurance verification.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Relocation
08.2021 - 02.2022
I relocated from California to Florida
Certified Clinical Medical Assistant
Kaiser Permanente
04.1998 - 08.2021
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Certified Clinical Medical Assistant
Maxim Healthcare
10.2010 - 05.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Certified Medical Assisting
American Career College
Los Angeles, CA04.1997
High School Diploma -
Morningside High School
Inglewood, CA06.1996
Skills
- Proficient in providing phone triage and assessing patient needs remotely
- Strong organizational and multitasking abilities
- Excellent communication skills for interacting with patients and healthcare professionals
- HIPAA Compliance
- Familiarity with medical billing, coding, and insurance procedures
- Customer Service
- Professional Bedside Manner
- Patient Care Coordination
- Patient Assessment
- Medical office administration
- CPR
- Medical terminology knowledge
- EMR / EHR
Certification
- CCMA - Certified Clinical Medical Assistant (NHA 2020)
- Basic Life Support (BLS) Certification (American Heart Association 2024)
Timeline
Certified Clinical Medical Assistant
AdventHealth MedicalGroup
03.2022 - Current
Relocation
08.2021 - 02.2022
Certified Clinical Medical Assistant
Maxim Healthcare
10.2010 - 05.2021
Certified Clinical Medical Assistant
Kaiser Permanente
04.1998 - 08.2021
Certified Medical Assisting
American Career College
High School Diploma -
Morningside High School
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