Karmin King
Rock Hill,MO
Summary
OBJECTIVES My objective is to secure a position that utilizes my business, risk management, leadership skills and analytical prospective to details, while continuing to grow within the organization and expanding my knowledge and expertise.
Overview
34
34
years of professional experience
Work History
Change Implementation Coordinator
Wells Fargo Advisors
St. Louis, MO
06.2024 - Current
- Support newly hired, experienced advisors, and their teams by transitioning their book of business and providing support and training during the transition period.
- Support the efforts of the team by leading calls with advisors to review the process and procedures, and demonstrate the ability to lead meetings and present material.
- Generate and distribute transition metrics for supported advisors.
- Support change implementation by identifying ways to improve workflow, and offer recommendations and support for the team.
- Serve as a point of coordination for clients throughout the customer life cycle, providing installation and training expertise as needed.
- Ensure customer implementation data is accurately captured and recorded, and systems are correctly installed.
- Communicate product dependencies, and establish a timeline for implementation.
- Perform complex administration and operational support tasks.
- Provide maintenance support for project teams, and assist in determining the implementation strategy.
- Receive direction from the manager, and escalate non-routine questions.
- Interact with peers, management, and technology on the implementation of strategy, methods, and plans for initiatives that impact workflow.
Securities Operations Specialist III
Wells Fargo Advisors, LLC
06.2009 - Current
- Evaluate account transfer documents to minimize risk and to ensure company standards are met with high attention to detail and accuracy
- Process IRA divorce transfers, IRA charitable distributions, Retail Estate Processing death transfers, and IRA transfers
- Act as subject matter expert, escalation contact and key liaison between the front office, home office support, and business partners including consulting to best serve the financial advisor and client
- Resolve and research escalated account issues using multiple resources
- Work in cooperation with other departments to resolve escalated issues
- Ensure accurate information is communicated to minimize reputational risk
- Provide leadership and guidance to less experienced team members, including onsite shadowing, and ongoing mentoring of new team members
- Recommend solutions for complexed issues, related to Account Transfers
- Effectively multi-task between handling time sensitive issues
- Recommend and implement improvements to process and procedures.
Administrative Law Supervisor
A G Edwards and Sons, Inc
01.2003 - 05.2008
- Provide leadership and guidance to less experienced team members, including onsite shadowing, and ongoing mentoring of new and seasoned team members
- Perform quarterly quality assurance audits to ensure accuracy and service standards commitments were met
- Resolve and research escalated account issues using multiple resources
- Working in cooperation with other departments with escalated issues
Senior Transfer and Ship Clerk
A G Edwards and Sons, Inc
06.1995 - 01.2003
- Review and process customer name transfer request
- Review transfer and ship clerk reports
- Provide leadership and guidance to less experienced team members, including onsite shadowing, and ongoing mentoring of new team members
- Conduct instructor – led training sessions for newly on boarded team members
- Handle special assignments and projects from leadership.
Transfer Adjustment Clerk
A G Edwards and Sons, Inc
01.1992 - 06.1995
- Transfer customer assets between accounts
- Review reports to make sure proper documentation is obtained
- Review special Verification report to ensure procedure are followed before making adjustments
- Respond to branch wires and request.
Customer Name Transfer and Ship Clerk
A G Edwards and Sons, Inc
01.1991 - 06.1992
- Review customer name transfer requests
- Answer wires from front office
- Input transfer modifications to original instructions
- Separate Third Party Releases and review for completion
- Input Security prices
- Process Customer Name report
Education
Hickey Business School
01.1989
Skills
- Windows
- Banking customer service
- Microsoft Applications (Excel, Word, Outlook, PowerPoint)
- Call center customer service
- Meeting Coordinator
- Leadership
- Internet Applications
- Data Entry 60 words pm / 10 key
- BETAHOST, WISDOM, SMARTSTATION
- Risk Management
- Critical Thinking
- Documentation
- Project Management
- Complex Problem Solving
- Strategic Planning
- Team Collaboration
- Dispute Resolution
- Staff Management
- Team Leadership
- Risk Mitigation
- Decision-Making
- Relationship Building
- Verbal and Written Communication
- Coaching and Mentoring
Timeline
Change Implementation Coordinator
Wells Fargo Advisors
06.2024 - Current
Securities Operations Specialist III
Wells Fargo Advisors, LLC
06.2009 - Current
Administrative Law Supervisor
A G Edwards and Sons, Inc
01.2003 - 05.2008
Senior Transfer and Ship Clerk
A G Edwards and Sons, Inc
06.1995 - 01.2003
Transfer Adjustment Clerk
A G Edwards and Sons, Inc
01.1992 - 06.1995
Customer Name Transfer and Ship Clerk
A G Edwards and Sons, Inc
01.1991 - 06.1992
Hickey Business School
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