Karmin Mata
Las Vegas
Summary
Dynamic account management professional with a proven track record at Charter Communications, excelling in customer service and efficient communication. Recognized for reducing wait times and enhancing satisfaction rates through empathetic problem-solving. Proficient in Excel and skilled in multitasking, I consistently deliver accurate results under pressure while leading teams to success.
Overview
17
17
years of professional experience
Work History
Account Management
Charter Communications, Spectrum
10.2022 - 07.2025
- Achieved consistent positive feedback from customers through empathetic listening and problem-solving skills.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Assisted in the training of new Chat Agents, sharing best practices and techniques for success.
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
- Stayed up-to-date on company policies and procedures to provide accurate information to customers.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Participated in ongoing professional development opportunities to continuously enhance knowledge and skills as a Chat Agent.
Store Manager
Swarovski
02.2020 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Facilitator Assistant
Excelsior Charter School
08.2019 - 03.2021
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Scheduled appointments and conducted follow-up calls for teachers and parents
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated student files with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance school processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and student data
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Store Manager
Swarovski
06.2018 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Sales Supervisor
Samsonite
02.2017 - 05.2018
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Teller
Money Tree
10.2008 - 05.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
GED -
Keys Adult School
El Paso, TXSkills
- Customer account management
- Proficient in Excel
- Excellent customer service skills
- Time Management
- Efficient Communication Skills
- Strong Leadership Skills
- Reliable and Punctual
- Efficient Communication Skills accurate work even whilst under pressure
- Planning and Organization
- Multitasking skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Chinese (Mandarin)
Professional Working
French
Elementary
Timeline
Account Management
Charter Communications, Spectrum
10.2022 - 07.2025
Store Manager
Swarovski
02.2020 - 01.2022
Facilitator Assistant
Excelsior Charter School
08.2019 - 03.2021
Assistant Store Manager
Swarovski
06.2018 - 01.2020
Sales Supervisor
Samsonite
02.2017 - 05.2018
Teller
Money Tree
10.2008 - 05.2010
GED -
Keys Adult School
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