Reliable and upbeat car sales consultant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
Work History
Car Salesman
CarMax
Riverside, CA
06.2021 - Current
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Negotiated purchase prices and explained sales, warranty and optional products.
Greeted over 25 customers on lot and in showroom to answer questions about brand and available inventory.
Outlined sales, warranty and service procedures.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Prepared purchased vehicles and completed final delivery checks.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Completed registration paperwork and sales documentation.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Responded to customer enquiries via telephone and email.
Answered telephone and email inquiries from potential customers.
Custodian
San Bernardino County Unified School District
San Bernardino, CA
10.2019 - Current
Ensure spaces are prepared for next day by taking out trash, tidying furniture and dusting surfaces
Sweeping and mopping floors, vacuuming carpets and shampoo carpets
Secure facilities after operating hours by locking doors, closing windows and setting alarm - Perform maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.) - Utilize insecticides to prevent infestation by dangerous pests - Perform maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.) - Maintain outer premises by watering plants, mowing lawn, cleaning entrances
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Maintained cleanliness of over 10 restrooms by washing down and properly sanitizing walls, floors and toilets.
Responded immediately to calls from personnel to clean up spills and wet floors.
Residential Counselor
Inland empire Residential Centers, Redlands, Behavioral Group Home Caregiver
Redlands, CA
04.2016 - 08.2019
Setting limits for behavior and administering disciplinary measures in lease restrictive manner, as specified in facilities program design -Develop and implement individual treatment and program plans for residents
Develop rapport with over 15 residents and cultivate safe and supportive relationship -Assist residents with developmental disabilities fulfill their dreams by helping them set and achieve goals
Responding quickly and appropriately in crisis -Producing reports in clear and timely fashion/ monitoring and reporting clients medical needs -Assisting with household duties such as cooking, cleaning, shopping, yard work, etc
Accompany up to 6 clients on community outings
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
Engaged deescalation intervention techniques to deescalate aggressive and hostile behavior of residents.
Utilized word processor to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
Enforced policies and safety standards through building and room rounds.
Material Handler
Amazon Fulfillment Center
San Bernardino, CA
10.2014 - 06.2016
Maximized sales by shipping on time and accurately
Achieved 100% on-time shipment rate
Stacked and stored pallets at end of shift to keep warehouse clean and organized
Cleaned and maintained warehouse in compliance with OSHA safety standards
Set up station by receiving picking and packing order and gathering packing materials
Packed one line efficiently and accurately in accordance with guidelines and schematics.
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Transported inventory items to appropriate locations.
Used hand-held scanners and physical logs to accurately track item movements.
Performed cycle counts and inventory control to accurately track product levels.
Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
Removed jams and unblocked conveyor system to maintain flow of goods.
Demonstrated and applied product knowledge of company SKUs.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Slot Technician
San Manuel Indian Casino
San Bernardino, CA
03.2013 - 10.2014
Explained house rules, such as game rules and betting limits to patrons -Set up and perform test activities -Perform complex mechanical alignments and calibration of equipment to quality standards
Dispatch: monitor slot floor activities, recognize and respond to service break downs, monitor breaks and call offs, dispatch calls and communicate with supervisors
Utilize control mechanisms or hands-on procedures to operate machines -Calibrate/adjust equipment to ensure quality production -Inspect finished products for quality and adherence to customer specifications -Assisted in compiling slot machine maintenance and repair report for gaming commission
Conducted routine inspections to verify compliance with gaming control.
Reset and refilled slot machines with tickets and money insuring machines doesn't hold over $10,000.
Front Desk Receptionist
Inland Empire Residential Centers
Redlands, Redlands CA
09.2012 - 03.2013
Organized and maintained records and files
Answer over 50 calls per day, screen and forward any incoming phone calls while providing basic information and taking messages when needed
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
Introduced customers to resort amenities with pleasant and helpful demeanor
Performed basic daily bookkeeping tasks
Used internal software to process reservations, check-ins and check-outs
Maintained transaction security by verifying payment cards against identification
Cashier/Sales Floor Associate
JC Penny
Redlands, CA
10.2008 - 02.2013
Maintained clean sales floor and straightened and faced merchandise.
Opened 5 store and credit accounts daily
Merchandised and stocked sales floor when needed
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Greeted over 60 customers daily and helped with product questions, selections and purchases.
Issued receipts and processed refunds, credits or exchanges.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used POS system to process sales, returns, online orders and gift card activations.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN
06.2024
High School Diploma -
Pacific High School
San Bernardino, CA
06.2006
Skills
Superb communication skills both written and verbal
Cash handling accuracy
45 wpm typing
Excel/ Microsoft Word/ PowerPoint experience
Ability to be resourceful and proactive in dealing with issues that may arise
Dependable/Fast learner/ Works well independently and with team members - Ability to organize/multitask/ prioritize
Sales and Promotions
POS Software
Engaging with Diverse Customers
Sales Contracts
Honest and Ethical
Engaging with Diverse Customers
Sales Contracts
Honest and Ethical
Timeline
Car Salesman
CarMax
06.2021 - Current
Custodian
San Bernardino County Unified School District
10.2019 - Current
Residential Counselor
Inland empire Residential Centers, Redlands, Behavioral Group Home Caregiver