Summary
Overview
Work History
Education
Skills
Timeline
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Karmyn Campbell

Harrisburg,PA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

3
3
years of professional experience

Work History

Store Manager

GP Mobile
03.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Retail Customer Service Associate

Walgreens
04.2020 - 06.2022
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Attended to customer complaints and processed product return or replacement requests.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Dover Area High School
Dover, PA
06.2021

Skills

  • Mentoring
  • Inventory Management
  • Staff Training
  • Staff Management
  • Maximizing Profitability
  • Team Leadership

Timeline

Store Manager

GP Mobile
03.2022 - Current

Retail Customer Service Associate

Walgreens
04.2020 - 06.2022

High School Diploma -

Dover Area High School

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Karmyn Campbell