Karmyn Gonzales
Centralia,WA
Overview
11
11
years of professional experience
Work History
Retail Merchandiser
Nike
10.2023 - Current
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Account Processor-Employer Services
Labor & Industries
01.2023 - Current
- Provide customer service via phone que & email
- Process address changes & 3rd party rep forms
- Process Business License applications
- Support teams in program: i.e.; account closures, governing persons changes, refund requests
- Utilize Excel, Word, Ask L&I, intranet & AVAYA.
OA3-Pension
Labor & Industries
01.2022 - 01.2023
- Provide customer service via high traffic phone que
- Maintain/enter data via excel & additional databases
- Maintain payment methods/forms for current systems
- Create new pension accounts & update as necessary
- Utilize outlook, LINIIS, PLUS, Teams, ORION.
Photographer
Entrepreneurship
06.2017 - 06.2020
- Scheduling & coordinating of appointments
- Apply adobe Photoshop edits as needed, 2-year experience with computers and cameras
- Provide great customer service, good time management, send photos within agreed upon timeframe.
Starbucks Barista & Courtesy Clerk
Safeway
07.2018 - 01.2020
- Opening & closing Starbucks kiosk, preparation for customers
- Ensuring customer satisfaction, providing a meaningful experience, customer service
- Responsible for safely returning shopping carts back to the store, bagging groceries in a thoughtful manner
- Custodial duties, including cleaning restrooms, Starbucks kiosk
- Stock product on shelves
- Replenish inventory.
Caretaker
Family Friend
06.2013 - 09.2019
- Provided care of four children
- Age newborn to teenage, for up to 11 hours a day
- Tasks include, cooking, cleaning, grocery shopping, drop off & pick-up for school, to and from sports events.
- Developed strong relationships with residents and families, fostering trust and open communication.
Student Office Assistant
Olympia High School
09.2018 - 06.2019
- (Temporary Position which is an Elective Class) Collect, Organize & coordinate the delivery of several notes to students in classrooms
- Customer service to school staff students; and parents
- Set Appointments for students & their parents to meet with their counselors
- Sort & disperse mail to teachers, district employees, & USPS
- Create multiple copies on an industrial Sharp copy machine
- File student registration forms, update Emergency Binders
- Maintain Confidentiality by following HEPPA & FIRPA guidelines.
Education
Diploma -
Olympia High School
Olympia, WA06.2019
Skills
- Merchandise planning
- Interior and exterior displays
- Creative
- Good at multitasking
- 3 years of customer service
- Time management
- Communication
Volunteer Experience
Community Service, Environmental Assistant, Olympia, WA, Clear land of fallen debris, reforest planting 100 trees.
Timeline
Retail Merchandiser
Nike
10.2023 - Current
Account Processor-Employer Services
Labor & Industries
01.2023 - Current
OA3-Pension
Labor & Industries
01.2022 - 01.2023
Student Office Assistant
Olympia High School
09.2018 - 06.2019
Starbucks Barista & Courtesy Clerk
Safeway
07.2018 - 01.2020
Photographer
Entrepreneurship
06.2017 - 06.2020
Caretaker
Family Friend
06.2013 - 09.2019
Diploma -
Olympia High School