KARN GUSTAFSON
Albuquerque,US
Summary
High School Educator with 12 years of experience in educational technology, specializing in CAD Engineering/Architecture, Environmental Science, and Health Education. Successful Customer Success Manager for education initiatives in New Mexico, Georgia, and New York. Improved customer satisfaction and retention through targeted strategies. Led faculty training sessions, resolved technical issues, and collaborated on tailored development programs. Instructed various subjects, mentored students in advanced projects, and facilitated hands-on experiences. Developed interdisciplinary projects, achieved academic progress through data-driven strategies, and enhanced student engagement and learning outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Adobe DME
08.2022 - 08.2024
- Lead Create New Mexico Initiative (K - 12), University System of Georgia, and State University New York System (Higher Education)
- Enhanced customer satisfaction and retention through targeted engagement strategies.
- Collaborated with educational institutions to align goals and deliver tailored solutions.
- Analyzed customer feedback to continuously improve service delivery and address pain points
- Achieved measurable improvements in user adoption and program success rates.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Professional Learning User Support Specialist
Albuquerque Public Schools: Educational Technology
08.2020 - 07.2022
- Delivered professional development to 5,000+ faculty, enhancing teaching skills and technology integration.
- Led training sessions, boosting staff proficiency in educational tools and instructional strategies.
- Resolved technical issues, ensuring smooth operation of educational technologies.
- Collaborated with faculty to create tailored development programs, improving performance.
- Provided ongoing support, resulting in measurable improvements in teaching effectiveness.
- Championed faculty workshops, elevating tech integration and teaching efficacy through strategic development.
Teacher/STEAM Lab Coordinator
Volcano Vista High School
08.2007 - 06.2020
- Instruct CAD Engineering and Architecture, fostering technical proficiency and design thinking.
- Develop and implement curriculum, enhancing student engagement and learning outcomes.
- Collaborate with colleagues to integrate STEAM principles, promoting interdisciplinary education.
- Mentor students in advanced projects, leading to successful competitions and exhibitions.
- Utilize industry-standard software, ensuring students gain practical, marketable skills.
- Facilitate Career Academy Practicum, partnering with industry professionals to provide students with hands-on, career-oriented experiences.
- Develop and instruct Digital Film Production and Computer Graphics courses, encouraging creativity and technical proficiency in multimedia projects.
Education
M.A. Curriculum And Instruction - Learning Technology
New Mexico State University
Las Cruces, NM07.2008
B.S. School - Health Education
University of New Mexico-Main
Albuquerque, NM12.1995
Skills
- Customer Success Manger
- Curriculum Development
- Educational Technology
- Microsoft Office
- Adobe Creative Cloud
- Inquiry-based learning
- Student needs assessment
- Lesson Planning
- Project-based learning
- Student-Centered Learning
- Social-Emotional Learning training
- Inquiry-based learning
Certification
- Technology Coordinator
- Google Certified Educator Level 1 and 2
- Dell Certified Mentor
- EdPuzzle Certified Coach
- Pear Deck Certified Coach
- Adobe Certified Creative Educator 1 and 2
- Adobe Certified Professional in Visual Design Using Adobe Photoshop
- Adobe Creative Educator Innovator
- Certified Customer Success Manager (CCSM) Level 1
Timeline
Customer Success Manager
Adobe DME
08.2022 - 08.2024
Professional Learning User Support Specialist
Albuquerque Public Schools: Educational Technology
08.2020 - 07.2022
Teacher/STEAM Lab Coordinator
Volcano Vista High School
08.2007 - 06.2020
M.A. Curriculum And Instruction - Learning Technology
New Mexico State University
B.S. School - Health Education
University of New Mexico-Main
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