Karna Grenier
Arroyo Grande,CA
Summary
Highly motivated professional with over 29 years of administrative assistance experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative duties. Comfortable working independently and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
28
28
years of professional experience
Work History
Owner/Artist
Feral Cat Press & Arts
11.2012 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
Operations Manager
Grenier Hunt & Associates
09.2007 - 03.2009
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Office Temporary
Robert Half International
01.2005 - 01.2007
- Assisted with the development of internal control systems related to back office activities.
- Coordinated with other departments regarding back office operations.
- Collaborated with external auditors during annual audits.
- Provided timely feedback on process improvements or changes recommended by management personnel.
- Interacted with customers via telephone or email regarding inquiries about their accounts or services offered by the company.
- Researched, compiled and analyzed information and data to assist in decision-making.
- Maintained filing systems to organize operations and administration records.
- Drafted clear and grammatically correct business correspondence.
- Coordinated transportation, lodging and meetings for business executives.
Technical Publication Specialist/Editor
Shaw Environmental & Infrastructure
09.2005 - 08.2006
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Managed and resolved incidents according to service agreements.
- Coordinated and managed various programs or projects to achieve established objectives.
- Balanced competing priorities through deliberate project and time management practices.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Administrative Coordinator
Industrial Light & Magic
01.1996 - 01.2001
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Maintained calendars for multiple executives.
- Provided administrative support to various departments within the organization.
- Developed tracking systems for departmental projects and initiatives.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Proofread correspondence before sending out on behalf of the executive team.
- Provided assistance during special projects or events as needed.
- Gathered, entered and updated data to maintain departmental records and databases.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
- Prepared agendas and took notes at meetings to archive proceedings.
Education
B.A. Literary & Cultural Studies -
Mills College
Salesforce CRM Administrator Certification Prep Course -
CalBright College
Skills
- Business Administration
- Verbal and written communication
- Database Management
- Salesforce Data Entry
- Interdisciplinary Research
References
References available upon request.
Timeline
Owner/Artist
Feral Cat Press & Arts
11.2012 - Current
Operations Manager
Grenier Hunt & Associates
09.2007 - 03.2009
Technical Publication Specialist/Editor
Shaw Environmental & Infrastructure
09.2005 - 08.2006
Office Temporary
Robert Half International
01.2005 - 01.2007
Administrative Coordinator
Industrial Light & Magic
01.1996 - 01.2001
B.A. Literary & Cultural Studies -
Mills College
Salesforce CRM Administrator Certification Prep Course -
CalBright College
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