Karna Taylor
Lihue,HI
Overview
19
19
years of professional experience
Work History
Operations Manager
US Aviation Services
10.2021 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
Supervisor of Operations
Akita Ent
02.2015 - 12.2021
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Completed bi-weekly payroll for 25 employees.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Pharmacy Technician
Walmart
02.2013 - 11.2014
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Pharmacy Technician
Sam's Club
03.2010 - 02.2013
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Performed regular audits to maintain compliance with state regulations and company policies.
Pharmacy Technician
Walgreen's Pharmacy
04.2005 - 10.2011
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Managed opening and closing duties for pharmacy.
Education
No Degree - Cyber Operations And Warfare
Troy University
Troy, AL02.2013
No Degree - Accounting
Napa Valley College
Napa, CA01.1993
High School Diploma -
St Patricks High School
Vallejo, CA05.1991
Skills
- P&L Management
- Document Control
- Performance Monitoring
- Performance Reporting
- Logistics Oversight
- Workflow Optimization
- Incidents Management
- Process Improvements
- Operations Management
- MS Office
- Schedule Oversight
- Onboarding and Orientation
Timeline
Operations Manager
US Aviation Services
10.2021 - Current
Supervisor of Operations
Akita Ent
02.2015 - 12.2021
Pharmacy Technician
Walmart
02.2013 - 11.2014
Pharmacy Technician
Sam's Club
03.2010 - 02.2013
Pharmacy Technician
Walgreen's Pharmacy
04.2005 - 10.2011
No Degree - Cyber Operations And Warfare
Troy University
No Degree - Accounting
Napa Valley College
High School Diploma -
St Patricks High School