Karna B Chand
Covina,CA
Summary
Results-driven security supervisor with expertise in incident response, risk assessment, and surveillance monitoring. Proven ability to lead teams and enhance safety protocols, ensuring a secure environment.
Overview
18
18
years of professional experience
5980
5980
years of post-secondary education
1
1
Certification
Work History
Security supervisor , Officer ,arm,unarm
ABA Protection
Los Angeles, CA
06.2023 - Current
- Supervised security personnel to ensure effective enforcement of safety protocols.
- Coordinated incident response procedures during emergencies and security breaches.
- Conducted regular security audits and inspections to identify potential risks.
- Monitored surveillance systems to detect suspicious behavior and prevent theft.
- Developed shift schedules for security team to ensure adequate coverage at all times.
- Collaborated with local law enforcement on investigations and safety initiatives.
- Maintained accurate records of incidents, investigations, and daily activities for reporting purposes.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Led security team and contributed to on-call shifts.
- Monitored security operations to ensure compliance with established procedures and standards.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Developed and implemented preventative measures against accidents, thefts and other risks.
Customer Service Representative Team Lead
Franchise ,Convinience Stores
Los Angeles, California
11.2007 - 11.2023
- Supervised customer service team in fast-paced convenience store environment.
- Trained new representatives on service protocols and company policies.
- Resolved customer complaints to enhance overall satisfaction and loyalty.
- Managed daily operations to ensure smooth workflow during peak hours.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Implemented training programs to improve team performance and service quality.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Fostered a positive team culture through effective communication and support.
- Resolved escalated customer complaints in a timely manner.
- Cross-trained staff members, resulting in increase in customer satisfaction ratings.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Assessed team workloads to ensure adequate coverage during peak periods of demand.
- Assisted with the hiring process of new Customer Service Representatives.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Analyzed customer feedback surveys to identify areas for improvement within the team.
- Maintained up-to-date knowledge about products and services offered by the company.
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
- Encouraged open communication between team members about best practices for handling difficult customers.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Promoted clean, safe, friendly work environment for employees and guests.
- Led department and supported team leads with process and personnel needs.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Clarion Hotel by Choice Hotels
West Covina, California
11.2009 - 07.2012
- Assisted guests with check-in and check-out processes efficiently.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Managed reservations using hotel management software effectively.
- Provided information about hotel amenities and local attractions to guests.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Processed payments and maintained accurate billing records diligently.
- Trained new staff on customer service protocols and hotel procedures.
- Maintained a clean and organized front desk area for optimal service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Education
Ch.Charan Singh University
Merrut , India BSN Inermediate College
Utter Pradesh, India Bal Kumari Boarding School
Kathmandu , NepalSkills
- Security operations
- Incident response
- Risk assessment
- Surveillance monitoring
Languages
English
Professional
Hindi
Professional
Nepali
Full Professional
Certification
- Diploma in Martial art and self defence ,Official certified Self defence Instructor
- citizenship right certificate from Police department of Covina
- All legal and required certificates and licenses by BSIS to work in the security Industries in california as arm and unarm Security officer ,supervisor or manager with about more than 7000 working hours..
Timeline
Security supervisor , Officer ,arm,unarm
ABA Protection
06.2023 - Current
Customer Service Representative
Clarion Hotel by Choice Hotels
11.2009 - 07.2012
Customer Service Representative Team Lead
Franchise ,Convinience Stores
11.2007 - 11.2023
Ch.Charan Singh University
BSN Inermediate College
Bal Kumari Boarding School