Karnecia Hall
Odenville ,US
Summary
To obtain a position with a company that can utilize my education, knowledge, training, and skills. Resourceful Annuity Customer Service Representative known for high productivity and efficient task completion. Specialized skills include in-depth knowledge of annuity products, adeptness at handling customer inquiries, and proficiency in compliance regulations. Excel in communication, problem-solving, and adaptability, ensuring exceptional service delivery to clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Protective Life Corporation
Birmingham, AL
10.2023 - Current
- Assisted clients with policy inquiries and provided accurate information.
- Resolved customer issues through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Account Expert
T-Mobile
Birmingham, AL
11.2019 - 10.2023
- Receive inbound calls within my community, providing exceptional, individual account-tailored customer service.
- Collaborated with team members to enhance service delivery.
- Monitored account activity to ensure compliance with company standards.
- Monitored customer payments and reconciled accounts receivable ledgers with general ledger entries.
Claims Service Specialist
Allstate Insurance
Birmingham, AL
06.2018 - 11.2019
- Take multiple inbound calls daily, use time wisely to make outbound calls, and provide exceptional customer service on each and every call.
- Reviewed and analyzed claim documentation for accuracy and completeness.
- Resolved customer inquiries related to claims status and requirements.
- Developed procedures for processing complex or high-value claims efficiently.
Health Care CSR
DST Health Solutions
Birmingham, AL
06.2017 - 08.2017
- Handled 50-100 inbound calls per day from healthcare providers regarding member claims and benefits.
- Managed customer inquiries through phone and email communication.
- Handled customer inquiries and complaints in a timely manner.
- Adhered to company's established protocols for handling confidential data.
Patient Transporter
Need -A- Ride Transportation Services
Birmingham, AL
01.2011 - 08.2017
- Transport patients to and from doctor appointments
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Managed inventory of transport supplies, such as blankets and straps, ensuring availability and proper condition.
Phone Banker 1
Wells Fargo & Company
Birmingham, AL
12.2015 - 06.2016
- Assisted customers with account inquiries and transaction requests.
- Educated clients on financial products to enhance their banking experience.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
Clinical Assistant/ Lab Tech
Children's of Alabama
Birmingham, AL
01.2006 - 01.2013
- Assist with the daily office operations such as coping, filing and faxing. Also responsible for the scheduling and taking appointments
- Record vital signs, updated EMS charts, and assisted patients with any needs while in clinic.
- Responsible for entering labs and reporting labs to physicians
Customer & Technical Service Representative
Teletech
Birmingham, AL
01.2007 - 01.2010
- Worked in a high volume call center answering incoming and outgoing calls, assisting customers with account information, handling payment procedures.
- Research and problem-solving skills, in addition to responsible for getting unresolved calls to ticket tracker system.
Education
Diploma -
Jefferson State Community College
Birmingham, ALSkills
- Customer Service
- Call Center
- Medical Billing
- Icd-9
- Warranty
- Attention to detail
- Technical support
- Banking
- Medical Records
- ICD-10
- CPT Coding
- Insurance Verification
- Problem solving
- Claims processing
- Data entry
- Communication skills
- Policy compliance
Certification
Medical Assistant Degree
Awards
Top Performer June 2021 T-Mobile Birmingham Site Account Expert, Top Performer Training January 2020
Additional Information
- SKILLS PROFILE
- Exceptional filing and organizational skills
- Experience in handling confidential paperwork
- Strong communication skills
- Good customer-relations background
- Ability to work independently or in a group
- Strategic in detail planning
- Outstanding customer service skills
Timeline
Customer Service Representative
Protective Life Corporation
10.2023 - Current
Account Expert
T-Mobile
11.2019 - 10.2023
Claims Service Specialist
Allstate Insurance
06.2018 - 11.2019
Health Care CSR
DST Health Solutions
06.2017 - 08.2017
Phone Banker 1
Wells Fargo & Company
12.2015 - 06.2016
Patient Transporter
Need -A- Ride Transportation Services
01.2011 - 08.2017
Customer & Technical Service Representative
Teletech
01.2007 - 01.2010
Clinical Assistant/ Lab Tech
Children's of Alabama
01.2006 - 01.2013
Diploma -
Jefferson State Community College
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