Summary
Overview
Work History
Education
Skills
Certification
Timeline
Extra-Curricular Activities
Awards
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Karneisha Hunter

North Little Rock,Arkansas

Summary

Seeking a challenging yet rewarding role where I can use my 10 years of experience providing fast, accurate, and empathetic support to a wide range of customers.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Food Service Manager

LRSD / Geyer Springs Elementary
08.2017 - Current
  • Oversaw daily food service operations, ensuring compliance with health and safety regulations.
  • Managed inventory levels, optimizing supply chain processes for efficiency and cost-effectiveness.
  • Trained and mentored staff on food preparation standards and customer service excellence.
  • Developed menus in collaboration with nutritionists to meet dietary guidelines and student preferences.
  • Implemented waste reduction strategies, enhancing sustainability within food service programs.
  • Evaluated performance metrics to drive continuous improvement in service delivery and satisfaction rates.
  • Led team meetings to foster communication, address challenges, and promote a positive work environment.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Customer Service Associate

FIS Global
03.2015 - 08.2017
  • Resolved customer inquiries using CRM software, enhancing satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline service processes and improve response times.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery protocols.
  • Developed training materials that enhanced team understanding of products and services offered.
  • Led initiatives to optimize problem-solving techniques, resulting in increased first-call resolution rates.
  • Implemented quality assurance measures that improved overall service consistency and compliance standards.
  • Facilitated regular team meetings to discuss performance metrics and strategize on improvement areas.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Patient Service Representative

Tele-Tech / United Healthcare
12.2013 - 03.2015
  • Provided exceptional customer service, resolving patient inquiries and concerns efficiently.
  • Facilitated appointment scheduling through electronic health record systems, enhancing patient access to care.
  • Managed insurance verification processes, ensuring compliance with regulatory standards and policies.
  • Taught patients and families to use at-home medical equipment.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Resolved customer complaints using established follow-up procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.

Jewelry Associate

Walmart
08.2011 - 03.2015
  • Trained new associates on customer service protocols and jewelry care standards to enhance team performance.
  • Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Facilitated smooth customer returns/exchanges process by quickly identifying issues and offering suitable resolutions within company policies guidelines .
  • Assisted in inventory management, ensuring accurate tracking of stock levels and timely replenishment of merchandise.
  • Maintained harmonious visual marketing guidelines.
  • Assisted in planning special events such as trunk shows or promotional sales events to generate excitement around new product launches or seasonal collections.

Education

High School -

Hall High School
Little Rock, Arkansas
05.2014

Skills

  • Strong interest in a sustainable career with health professionals
  • Excellent written and verbal communication skills
  • Experience training, coaching and mentoring team members
  • Ability to work effectively and independently
  • Excellently customer service kills over 10 years
  • Dependability
  • High-Integrity
  • Detail-oriented
  • Confidentiality
  • Problem Solving
  • Computer literacy
  • Effectively use software programs such as
  • MS Word
  • PowerPoint
  • Excel
  • Outlook
  • Access
  • Detail-oriented data management

Certification

Child Nutrition Manager Certification 2017

Timeline

Food Service Manager

LRSD / Geyer Springs Elementary
08.2017 - Current

Customer Service Associate

FIS Global
03.2015 - 08.2017

Patient Service Representative

Tele-Tech / United Healthcare
12.2013 - 03.2015

Jewelry Associate

Walmart
08.2011 - 03.2015

High School -

Hall High School

Extra-Curricular Activities

Web Design #1 2011-2012 Web Design #2 2012-2013 Computer Business Application 2010-2011 Keyboarding 2009-2010 Communications 2010- 2011 FBLA -Hall High School FCCLA- Hall High School Yearbook- Hall High School

Awards

Honor Roll 2010-2014

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Karneisha Hunter