Karneisha Moultrie
Tampa
Summary
Dynamic customer service professional with experience at Rooms To Go, excelling in problem resolution and client relations. Proven ability to enhance customer satisfaction through active listening and critical thinking. Recognized for streamlining processes and fostering a positive team environment, contributing to improved service delivery and retention rates.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rooms To Go
12.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Learned product features to provide accurate information and recommendations.
- Supported team in maintaining high customer satisfaction standards.
- Adapted to various customer needs through active listening and communication skills.
- Utilized company systems to track customer interactions and feedback efficiently.
- Collaborated with colleagues to enhance service delivery and streamline processes.
- Engaged in ongoing training sessions to improve service techniques and knowledge base.
- Contributed to a positive team environment by sharing insights and best practices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Service and Food Champion
Taco Bell
04.2024 - 05.2025
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Assisted in food preparation and presentation, ensuring adherence to quality standards.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Trained new employees on operational procedures and best practices for service excellence.
- Monitored inventory levels, assisting in restocking supplies as needed to meet demand.
- Implemented feedback mechanisms to enhance customer satisfaction and engagement strategies.
- Adapted quickly to changing priorities during peak hours, maintaining high service standards.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
Groundskeeper
Busch Gardens
12.2023 - 04.2024
- Assisted in waste management by regularly clearing debris from pathways and flower beds.
- Collaborated with team members to implement seasonal plantings and garden designs.
- Supported special events by preparing outdoor spaces, ensuring readiness for guest experiences.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Cultivated a positive work environment through effective communication with team members and supervisors.
Drive Thru Cashier
KFC
08.2022 - 10.2023
- Processed customer orders accurately and efficiently in high-volume drive-thru environment.
- Managed cash transactions, ensuring accurate handling of payments and change.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain operational flow during peak hours.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Implemented time-saving techniques to streamline order processing and reduce wait times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
Education
High School Diploma - Other
West University Charter School
Tampa, FL05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
Timeline
Customer Service Representative
Rooms To Go
12.2024 - Current
Service and Food Champion
Taco Bell
04.2024 - 05.2025
Groundskeeper
Busch Gardens
12.2023 - 04.2024
Drive Thru Cashier
KFC
08.2022 - 10.2023
High School Diploma - Other
West University Charter School
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