Karnetra Thomas
Phenix City,AL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
8
8
years of professional experience
Work History
Retail Associate
Hobby lobby
Columbus, GA
08.2025 - 12.2025
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Operated cash registers, processed transactions, and handled customer payments.
Customer Service Representative
Shyftoff
Phenix City, Alabama
08.2022 - 08.2025
- Assisted customers with inquiries and product information through multiple communication channels.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained accurate records of customer interactions in the CRM system.
SOLAR INSTALLER, OPERATOR
Swinerton Renewable Energy
Fredericksburg, Virginia
08.2020 - 08.2022
- Installed solar panels on residential and commercial rooftops.
- Conducted site assessments to determine optimal panel placement.
- Collaborated with team members to ensure safety protocols were followed.
- Maintained tools and equipment for efficient operation during installations.
- Assisted in troubleshooting system malfunctions and repairs.
- Educated clients about solar technology and system maintenance.
- Coordinated with electricians for seamless electrical connections.
Customer Service Representative
Concentrix
Columbus, GA
12.2019 - 08.2020
- Assisted customers with inquiries and product information through multiple communication channels.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
- Educated customers on product features, benefits, and troubleshooting techniques.
- Handled high-volume calls while ensuring quality service and professionalism.
Apartment Leasing Agent
Bellamy Florence
Florence, AL
05.2018 - 12.2019
- Assisted clients in property tours and lease signings.
- Managed tenant inquiries and resolved issues promptly.
- Conducted market research to identify rental trends.
- Collaborated with maintenance teams for timely repairs.
Education
DIPLOMA -
Central High School
Skills
- Time Management
- Customer Retention
- Team Collaboration
- Process Improvement
- Conflict Resolution
- Data Analysis
- Production
- Solar Installation
- Operations
- Visual merchandising
- Cash handling
- Customer relationship management
- Product recommendations
- Transaction processing
- Conflict resolution
- CRM management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Customer education
- Safety compliance
- Store maintenance
- Positive and engaging demeanor
- Point of sale systems
- Reliability and punctuality
- Hospitality and accommodation
- Approachability
- Cleaning and sanitizing
- Verbal and written communication
- Able to lift [number] lbs
- Reliability
- Customer needs assessment
- Independent judgement
- Policy and procedure adherence
- Friendly and outgoing
- Teamwork
- Customer follow-up
- Customer service
- Money handling
- Product knowledge
Timeline
Retail Associate
Hobby lobby
08.2025 - 12.2025
Customer Service Representative
Shyftoff
08.2022 - 08.2025
SOLAR INSTALLER, OPERATOR
Swinerton Renewable Energy
08.2020 - 08.2022
Customer Service Representative
Concentrix
12.2019 - 08.2020
Apartment Leasing Agent
Bellamy Florence
05.2018 - 12.2019
DIPLOMA -
Central High School