Karnina Bunch
Fairfield,CA
Summary
Service-focused Customer Service Representative with great communication skills dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to details. Multitasks and manages time well to consistently meet performance targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Condulent
Fairfield, CA
12.2022 - Current
Real Estate Agent
Century 21
Sacramento, CA
07.2021 - 06.2023
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Developed and presented purchase offers to sellers for consideration.
- Communicated with clients to determine property needs and budget constraints.
Care Advisor
Humana
Fairfield, CA
02.2016 - 05.2021
Real Estate Agent
Amen Real Estate
Sacramento, CA
01.2017 - 03.2021
- Managed sales pipeline by actively following up with prospects and hot leads.
- Liaised between sellers and buyers for profitable and efficient sales.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
Lead Sales Associate
Walmart
Charlotte, NC
06.2013 - 01.2015
Education
Bachelor of Arts - Mass Communication
Johnson C. Smith University
Charlotte, NC05.2014
Skills
- ANSWERED INBOUND CALLS TO GREET AND ASSIST CUSTOMERS WITH VARIOUS NEEDS AND QUESTIONS
- RESOLVED CUSTOMER INQUIRIES, COMPLAINTS, AND ISSUES PROVIDING INSIGHTFUL SOLUTIONS
- RESEARCHED ASSISTANCE REQUESTED AND OFFERED ACCURATE INFORMATION TO RESOLVE ISSUES AND RESPOND TO INQUIRIES
- BUILT STRONG KNOWLEDGE OF PRODUCT LINE TO ASSIST CUSTOMERS IN SELECTING PRODUCTS
- HANDLED ESCALATED CALLERS TO REACH POSITIVE OUTCOMES
- RESOLVED PRODUCT AND SERVICE ISSUES PROMPTLY
- Typing Proficiency
- Microsoft PowerPoint
Affiliations
- I have to workout 5 times a week and run 3 miles a day plus do 300 abs a day.
- Vacationing at least 4 vacation a year.
- Go to the beach
- Cooking
- Sports
- Listening to Music
Accomplishments
- Received the humantarium award in college for volunteering for Carolina Panthers in 2013.
- Volunteer Chris Canty Foundation Clean up 2013.
- Carolina Panthers Game Day Customers Services Volunteer 2013
- Fitness Connection Health Center Volunteer Vacaville, Ca 2017
- Season Ticket Member for Sacramento Kings 2017-
References
References available upon request.
Timeline
Customer Service Representative
Condulent
12.2022 - Current
Real Estate Agent
Century 21
07.2021 - 06.2023
Real Estate Agent
Amen Real Estate
01.2017 - 03.2021
Care Advisor
Humana
02.2016 - 05.2021
Lead Sales Associate
Walmart
06.2013 - 01.2015
Bachelor of Arts - Mass Communication
Johnson C. Smith University