Karnise Lusk
Grenada,MS
Summary
Proven in enhancing customer satisfaction, adept at cash management and resolving complaints with empathy. Collaborated effectively across teams, demonstrating reliability and adaptability. Achieved a significant reduction in transaction errors, underscoring a commitment to excellence and positive customer engagements.
Overview
10
10
years of professional experience
Work History
Repair Technician
Milwaukee Tool
04.2023 - 08.2024
- Maintained detailed records of tool repairs, maintenance, and inspections for accurate tracking and future reference.
- Ensured timely completion of projects by effectively managing workload and prioritizing tasks accordingly.
- Collaborated with engineering teams to develop custom tools for specialized applications, improving overall project efficiency.
- Effectively resolved customer complaints related to tool performance issues through thorough investigation, diagnosis, and appropriate action.
- Assisted in reducing downtime by promptly addressing tool malfunctions and troubleshooting issues.
- Reduced equipment failures through proactive identification of worn or damaged parts requiring replacement or repair.
- Displayed exceptional attention to detail when inspecting tools before dispatch, ensuring no discrepancies or defects went unnoticed.
- Promoted safe work practices within the workplace by consistently adhering to company guidelines and industry best practices when handling tools.
- Increased workshop efficiency by organizing tools and equipment for easy access during repairs.
- Repaired damaged structures using appropriate tools and materials, ensuring long-lasting results.
Customer Service Desk Associate
Fred Meyer
02.2015 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Collaborated with team members to maintain smooth operations during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Team Member
Cinemark Theaters
12.2021 - 08.2022
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Provided exceptional customer service to promote positive movie-going experience.
- Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
Education
University of Alaska Anchorage
Anchorage, AKHolmes Community College
Goodman, MSSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Cash Management
- Customer Complaint Resolution
- POS System Operation
- Payment Collection
- Drawer management
Timeline
Repair Technician
Milwaukee Tool
04.2023 - 08.2024
Team Member
Cinemark Theaters
12.2021 - 08.2022
Customer Service Desk Associate
Fred Meyer
02.2015 - 08.2022
University of Alaska Anchorage
Holmes Community College
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