Karnise Lusk
Grenada,MS
Summary
Proven in enhancing customer satisfaction, adept at cash management and resolving complaints with empathy. Collaborated effectively across teams, demonstrating reliability and adaptability. Achieved a significant reduction in transaction errors, underscoring a commitment to excellence and positive customer engagements.
Overview
11
11
years of professional experience
Work History
Team Member
Cinemark Theaters
12.2021 - 08.2022
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Provided exceptional customer service to promote positive movie-going experience.
- Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
Customer Service Desk Associate
Fred Meyer
02.2015 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Collaborated with team members to maintain smooth operations during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
CNA
Grenada Rehabilitation and Healthcare Center
04.2025 - Current
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, monitoring vital signs, and documenting health changes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Repair Technician
Milwaukee Tool
04.2023 - 08.2024
- Maintained detailed records of tool repairs, maintenance, and inspections for accurate tracking and future reference.
- Ensured timely completion of projects by effectively managing workload and prioritizing tasks accordingly.
- Collaborated with engineering teams to develop custom tools for specialized applications, improving overall project efficiency.
- Effectively resolved customer complaints related to tool performance issues through thorough investigation, diagnosis, and appropriate action.
- Assisted in reducing downtime by promptly addressing tool malfunctions and troubleshooting issues.
- Reduced equipment failures through proactive identification of worn or damaged parts requiring replacement or repair.
- Displayed exceptional attention to detail when inspecting tools before dispatch, ensuring no discrepancies or defects went unnoticed.
- Promoted safe work practices within the workplace by consistently adhering to company guidelines and industry best practices when handling tools.
- Increased workshop efficiency by organizing tools and equipment for easy access during repairs.
- Repaired damaged structures using appropriate tools and materials, ensuring long-lasting results.
Caregiver
Home Instead Seniors Care
09.2016 - 03.2020
- Assisted clients with daily living activities, enhancing comfort and independence.
- Developed care plans tailored to individual needs, ensuring personalized support.
- Maintained clear communication with healthcare professionals regarding client conditions.
- Implemented safety measures to create a secure environment for clients.
- Monitored client health and reported changes promptly to family and staff.
- Provided emotional support to clients, fostering positive relationships and trust.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
University of Alaska Anchorage
Anchorage, AKHolmes Community College
Goodman, MSSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Cash Management
- Customer Complaint Resolution
- POS System Operation
- Payment Collection
- Drawer management
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
CNA
Grenada Rehabilitation and Healthcare Center
04.2025 - Current
Repair Technician
Milwaukee Tool
04.2023 - 08.2024
Team Member
Cinemark Theaters
12.2021 - 08.2022
Caregiver
Home Instead Seniors Care
09.2016 - 03.2020
Customer Service Desk Associate
Fred Meyer
02.2015 - 08.2022
University of Alaska Anchorage
Holmes Community College