KARNISHA BATES
Memphis,TN
Summary
Dedicated and customer-focused professional with experience in banking, customer service, relationship management. Strong communication, problem-solving, and organizational skills with the commitment of providing excellent client service and achieving business goals.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Simmons Bank
Memphis, TN
07.2025 - Current
- Developed and maintained strong client relationships to identify financial needs and enhance customer satisfaction.
- Provided tailored banking solutions, guiding clients through product options for improved financial health.
- Executed daily account management tasks ensuring accuracy and compliance with banking regulations.
- Handled cash transactions efficiently. Assisted in utilizing TCR systems for daily operations.
SUPERVISOR
THE MOXY
01.2021 - 01.2024
- Oversee the entire front of house staff, and the housekeeping staff.
- Organize and coordinate all hotel events and incoming groups.
- Ensure customers needs are satisfied, while also solving any problems presented to staff.
- Work directly under the general manager, and district manager on recruiting, onboarding, and hiring process.
GUEST SERVICE COORDINATOR
PEABODY MEMPHIS
01.2018 - 01.2020
- Coordinates all catering activities at the hotel for meetings and conventions.
- Coordinate food, beverage and table arrangements as specified by customer/ company.
- Responsible for oversee and follow up of services provided.
- Maintain a professional and pleasant working relationship with customers and guest.
RECRUITMENT TRAINEE
FEDEX CORPORATION
01.2017 - 01.2018
- Participates in recruiting events such as job fairs, monthly outreach events, and building and maintaining strategic business relationships with recruiters.
- Assists coordinators and facilitators with interview scheduling, recommendations for hires, proper ongoing file maintenance and disposition of all applicants
- Assist coordinators and facilitators with the new hire orientation process, including scheduling orientation, new hire paperwork completion & creating employee file.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Baptist Health Science University
06.2024
Associate of Science - INFORMATION TECHNOLOGY AND NETWORKING
Southwest Tennessee Community College
01.2019
Skills
Relationship building and management
Customer Service-oriented
Sales expertise
Cash handling
Financial services
Financial planning
Timeline
Relationship Banker
Simmons Bank
07.2025 - Current
SUPERVISOR
THE MOXY
01.2021 - 01.2024
GUEST SERVICE COORDINATOR
PEABODY MEMPHIS
01.2018 - 01.2020
RECRUITMENT TRAINEE
FEDEX CORPORATION
01.2017 - 01.2018
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Baptist Health Science University
Associate of Science - INFORMATION TECHNOLOGY AND NETWORKING
Southwest Tennessee Community College