Karol Aguirre Bedoya

Role Summary
This position focuses on providing compassionate, end-to-end support for members and their families within a specialized service and clinical model through an inbound call center. The role includes:

• Delivering holistic assistance to families, including those with special needs, ensuring complete resolution of issues.
• Acting as a primary point of contact via phone and other channels (email, chat, text), creating positive and memorable experiences.
• Building and maintaining strong relationships with members and team members.
• Exercising independent judgment and critical thinking to solve problems effectively.
• Managing commitments, setting realistic expectations, and following through consistently.
• Organizing, prioritizing, and completing tasks to meet objectives for member families.
• Overseeing project timelines to ensure timely follow-up and outreach.

• As a Lounge Agent, I comfort executive Guests throughout their stay at the hotel by responding efficiently to their inquiries and offering advice and information as requested. As a Lounge Agent, my job contributes to the first impressions of our Guests and, therefore, must perform the tasks to the highest standards.
• Delivered exceptional guest service in Executive Lounge, ensuring a welcoming atmosphere.
• Managed food and beverage presentations, maintaining high standards of quality and presentation.

• The Position involves High Guest Contact and Presents the first point of contact to In Room dining for all guests. Takes guest orders via phone, Inputs Food and Beverage orders through Micros, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up sell Food and Beverage by making well Informed and eloquent suggestions. Collect Payments and Pay Gratuities. Maintain a high standard of sanitation and cleanliness.
• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Processed reservations efficiently using property management systems, ensuring accuracy in bookings.
• Monitored customers for signs of security concerns and escalated issues to management.

• My responsibilities were customer service, reports, food handler, serve alcoholic beverages with the respective rules, keep a clean environment for our guest, and in some occasions take orders on the phone.
• Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently, prioritizing orders and coordinating with kitchen staff to streamline service flow.