Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karol Armijo

Rio Rancho,Mexico

Summary

High Performing Business Professional Executive-level Administrative Coordinator with extensive experience in executive roles. Professional Profile: Fully Professional in performance, attitude and appearance. Knowledgeable in administrative and office procedures, with good record-keeping skills. Good communication skills, with the ability to relate to individuals of diverse backgrounds and all age groups. Meticulous with details and capable of handling a diverse array of responsibilities. Competent with computers and software to include Microsoft Word, Excel, Power Point, Access and Microsoft outlook; also proficient in the use of copy, fax and adding machines, office projectors Committed to providing the highest level of customer service. Present an excellent image of the organization and its services to the public through dependability, loyalty and discretion. Areas of expertise include, but not limited to: Inventory Control / Order Processing Customer Service & Support Telephone Techniques Time & Task Management Data Entry Receptionist Duties Team Environment Contribution Accounts Payable / Receivable Schedule Appointments Oral / Written Communication Meeting Deadlines Monthly Reports

Overview

18
18
years of professional experience

Work History

Payoff Specialist

Weststar Mortgage Corp, 8814 Horizon Blvd
01.2020 - Current
  • Prepare satisfactions/Release’s to per County Clerks requirements and timeframes
  • Request checks for Recording and Reconveyance
  • Issue payoff statements and to customer, with insurance letters disburse refund overages received with payoff as well as escrow funds
  • Assemble final document package to be archive
  • Send notification of payoff letters to homeowners insurance company and tax information
  • Request original note and original Deed of trust from custodian, if no originals are sent, I prepare an
  • Indemnification form for lost note or deed of trust
  • Scan and send original documents marked paid in full to customer with recorded release
  • Research missing information and recording info from various title companies
  • Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
  • Improved office efficiency by streamlining document filing systems and implementing electronic recordkeeping.
  • Enhanced customer satisfaction by providing accurate and timely information regarding legal procedures, fees, and requirements.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Property Acquisition Assistant

S&J Enterprises
12.2016 - 12.2018
  • Computed, classified, recorded numerical data to keep financial records complete.Maintained monthly reports
  • Accounts payable (pay all utility bills, tax bills and maintenance invoices for each company)
  • Manuel check writing from different properties for expenses
  • Data entry, daily deposits, collected rent
  • Distributed all incoming mail
  • Customer service
  • Prepared new property files and set up utilities in our company name
  • Posted checks and deposits in data base

Tax & Escrow Specialist

Weststar Mortgage Corp
11.2014 - 12.2016
  • Analyzed accounts for compliance in tax and insurance law
  • Reviewed customer loss mitigation packages and identify deficiencies in requirements and generate notices to borrowers with items needed to cure deficiencies;
  • Met with clients to gather information and explain options to them
  • Ensured compliance with Fair Lending practices in the referral of borrowers to lenders for refinancing; coordinate with manager items needed to review loss
  • Conducted research of tax data
  • Participated in daily and weekly meetings with manager; maintain all databases, workflows and systems, referred back
  • Commentary; completed modifications including escrow analysis pro forms; complete special projects; meet monthly workout to portfolio ratio goal
  • Customer service
  • Provided assistance to customers who have questions regarding there homeowners insurance premiums that come out of there escrow every month
  • Send out letters to customers when there home owners insurance cancelled

Administrative Assistant – County Manager

Santa Fe County
01.2006 - 03.2012
  • Management’s calendars, and facilitating and scheduling meetings
  • Maintained outgoing mail drop-off, pickup and distribution as well as reception services that included courteous and professional communication with customers
  • Provided support for financial services, including generating purchase requisitions, maintenance of equipment service contracts, departmental budget reconciliation, office supply inventory, and copying, collating and filing county documents, logs and forms
  • Received recognition in the form of “SPOT” Awards for providing administrative support on several special project

Administrative Assistant

Santa Fe County Housing
  • Responsible for managing wait list, tracking and entering work orders, receiving an posting rent and running daily reports
  • Made daily deposits, making sure everything balanced
  • Entered new applications, dealing with clients and customers, answering questions and screening applicants
  • Section 8, per project, sending out letters for applicants that came up on the wait list.

Administrative Assistant

Santa Fe County
  • Ensured legal correspondence was mailed to service lists, scanned incoming legal documents into an internal tracking system, ensured certificates of service were promptly mailed, tracking and updating status of DWI vehicle forfeiture cases
  • Created and maintained litigation files, updated pleading information, verified on-line district court case status, and performed other duties including same as those at County Manager’s Office / Finance
  • Department as listed above.

Education

GED -

Santa Fe Public Schools
Santa Fe, NM
12.1999

Skills

  • Appointment Scheduling
  • Calendar Management
  • Document Control
  • Spreadsheet Tracking
  • Travel Coordination
  • Information Confidentiality
  • Customer Service
  • Scheduling
  • Documentation and Reporting
  • Organizational Skills
  • File Management
  • Professionalism
  • Excellent Communication

Timeline

Payoff Specialist

Weststar Mortgage Corp, 8814 Horizon Blvd
01.2020 - Current

Property Acquisition Assistant

S&J Enterprises
12.2016 - 12.2018

Tax & Escrow Specialist

Weststar Mortgage Corp
11.2014 - 12.2016

Administrative Assistant – County Manager

Santa Fe County
01.2006 - 03.2012

Administrative Assistant

Santa Fe County Housing

Administrative Assistant

Santa Fe County

GED -

Santa Fe Public Schools
Karol Armijo