Karol Barrero-Mulhearn
Chicago,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Volunteer
LSC and PAC organizations
08.2021 - Current
- Dedicated and community-driven volunteer with experience serving on the Local School Council (LSC) and Parent Advisory Council (PAC)
- Passionate about advocating for students, fostering parent engagement, and contributing to school improvement initiatives
- Skilled in leadership, event coordination, policy discussion, and collaboration with educators and administrators to enhance the educational experience for all students
- Collaborate making decisions with the school budget, allocation of founds and mayor purchases for the school.
Property Manager
Andrea by Karol Andrea LLC
09.2016 - Current
- Results-driven Property Manager overseeing residential properties
- Expertise in tenant relations, lease management, maintenance coordination, and financial oversight
- Adept at maximizing property value, reducing vacancies, and ensuring compliance with local housing laws
- Strong leadership, negotiation, and problem-solving skills, with a commitment to providing exceptional service to property owners and tenants
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
Concierge
The James Hotel
10.2012 - 06.2018
- Provided elite concierge services to high-profile guests, ensuring a seamless and memorable stay
- Arranged VIP reservations, private tours, luxury transportation and exclusive event access
- Built strong relationships with local vendors, securing priority services and unique experiences
- Managed special guest requests with discretion and efficiency, resolving issues promptly
- Assisted in training and mentoring junior concierge staff to uphold five-star service standards
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect
Cocktail waitress
The Pump Room
03.2011 - 09.2012
- Provided impeccable cocktail service in an upscale lounge/bar, catering to high-profile clientele
- Recommended and served premium spirits, fine wines, and handcrafted cocktails tailored to guest preferences
- Maintained a thorough knowledge of mixology, seasonal cocktails, and food pairings
- Ensured seamless table service by anticipating guest needs and delivering prompt, polished service
- Collaborated with bartenders and management to create a sophisticated and inviting ambiance
- Managed special requests and VIP services, ensuring personalized guest experiences
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
General Store Manager
Guess, Armani Exchange, La Coste, XXI
05.2002 - 03.2011
- Led daily store operations, overseeing sales, customer service, and team performance
- Developed and implemented strategies to exceed sales targets and increase revenue
- Recruited, trained, and managed a high-performing team, ensuring excellent customer experiences
- Analyzed sales data and market trends to optimize inventory and merchandising strategies
- Maintained operational excellence by ensuring compliance with company policies and procedures
- Strengthened customer loyalty through engagement, personalized service, and resolution of concerns.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control
Education
Bachelors - Fine Arts
Columbia College
Skills
- Luxury Hospitality & Guest Relations
- Personalized Client Support
- Strategic Management of High-Profile Clients
- Exclusive Event & Restaurant Bookings
- Premium Journey Planning
- Local Attractions & Entertainment Expertise
- Multilingual Communication
- Problem Resolution & Conflict Management
- Team Collaboration & Training
- Organizational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
LSC and PAC organizations
08.2021 - Current
Property Manager
Andrea by Karol Andrea LLC
09.2016 - Current
Concierge
The James Hotel
10.2012 - 06.2018
Cocktail waitress
The Pump Room
03.2011 - 09.2012
General Store Manager
Guess, Armani Exchange, La Coste, XXI
05.2002 - 03.2011
Bachelors - Fine Arts
Columbia College
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