Summary
Overview
Work History
Education
Skills
Timeline
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Karol Cardoni

Karol Cardoni

Ishpeming,MI

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Data Entry Payroll Administrative Assistant

Cleveland-Cliffs
12.2023 - Current
  • Input payroll data entry for over 800 employees to comply with predetermined company guidelines
  • Reviewed time records for over 800 employees to verify accuracy of information
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders
  • Updating paperwork, maintaining documents, and word processing
  • Organize and maintain office common areas
  • General office clerk duties and errands
  • Organizing travel by booking accommodation and reservation needs as required
  • Coordinating events as necessary
  • Organize office and assist associates in ways that optimize procedures
  • Sort and distribute communications in timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Monitor level of supplies and handle shortages in office
  • Perform receptionist duties when needed
  • Handling incoming calls and other communications
  • Managing filing system
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
  • Provided customer service to employees regarding payroll inquiries and issues
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing

Team Supervisor

Superior Contact Call Center
04.2018 - 10.2023
  • Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies
  • Inputting client data and creating client reports; preparing correspondence
  • Oversees and directs the day-to-day activities of telephone operators and call center agents, Carries out supervision, coaching, call monitoring, reviewing and disciplining of all operators/agents
  • Monitoring CRM
  • Updating databases, and pop up pages with all up to date information
  • Communicates with all clients and establishes relationships
  • Working all service requests that are sent from the client to ensure the best client relationship
  • Oversees team quality assurance with all calls
  • Reviews and monitors schedules
  • All workforce job duties
  • Conduct training based on client needs which include but are not limited to; basic knowledge on heating/cooling, plumbing, electrical, appliance, selling policies and scheduling appointments, IT basic troubleshooting, change hosted accounts, basic product knowledge, monitor fraud
  • Creating tickets within salesforce, call forwarding and assisting customers
  • Working with customers on bill pay and reviewing invoices
  • Knowledgeable in the following systems, Salesforce, Engage IP, Voice View and Gen view.
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
  • Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
  • Managed performance reviews for [Number] employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
  • Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
  • Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.
  • Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.
  • Led conference calls to communicate priorities, review negatively impactful events and describe new policies.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Program Support/Office Liaison

Teaching Family Homes of Upper Michigan
10.2016 - 04.2018
  • Maintain HIPAA compliance for all employees and clients
  • Formatting client's reports, maintaining client files and records
  • Inputting client data and creating client reports; preparing correspondence, filing, copying and transcription
  • Input youth and family data and perform requested queries and reports
  • Assist in maintenance facility creating daily tasks in database
  • Screening visitors, answering telephone calls
  • Maintain staff schedule, maintain mailing and phone list
  • Assist in organizing agency training
  • Responsible for filing all paperwork for clients in multiple group homes and residential programs, including updating records for State of Michigan
  • Assist with their website and newsletter
  • Assist with all IT duties, including updating and configuring hardware and software on computers as well on VoIP phone systems and Verizon Cell phones.

Fabrication Assistant

Superior Extrusion Inc
11.2014 - 10.2016
  • Operating precision cutting saw, drill press, punch press, miter saw
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Gauging and calibrating all material before sending out for customers
  • Reading die prints
  • Daily computer use in EPICS, to fulfill customer's order and pack and ship to customers
  • Maintaining a clean and safe work environment at all times.

Store Manager

Team Wireless Verizon
04.2011 - 11.2014
  • Managing and motivating staff to increase sales and ensure efficiency
  • Manage store revenue, including cash handling, deposits and reconciliation
  • Customer Service, dealing with complaints and comments
  • Evaluating and counseling store employees
  • Communicate, execute, and manage marketing and merchandising programs
  • Scheduling, hiring, payroll, benefits and maintaining outstanding quality via phone and in person
  • Maintaining the correct inventory levels at all times
  • Teaching, training employees how to sell Charter and DIRECTV, along with selling all Verizon products and accessories
  • Worked with excel and Microsoft Word
  • Some quick book online experience.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Manager

Wal-Mart
10.2001 - 08.2010
  • Managing more than 50 people at any given time
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored security to protect employees, customers and property.
  • Managing store revenue including, cash handling, deposits and inventory control
  • Customer Service, taking care of customer's needs, regarding appraisal and complaints
  • Scheduling, hiring, payroll and benefits
  • Filing Paperwork, Merchandising, Record Keeping, Selling, Loss Prevention & Customer Relationships
  • Processing Freight, Motivating, Licensed Forklift Operator.

Education

High School Diploma -

Norway High School
Norway, MI
01.2001

Skills

  • Administrative Assistant
  • QuickBooks
  • Data Entry
  • Recruiting
  • Outlook
  • Payroll
  • Business Management
  • Employee Evaluation
  • Software Troubleshooting
  • Microsoft Windows
  • Troubleshooting
  • Help Desk
  • Loss Prevention
  • Sales
  • Customer service
  • Relationship management
  • Analysis skills
  • Sales force
  • Live chat
  • Workforce management
  • Power BI
  • Analytics
  • Product management
  • Kronos

Timeline

Data Entry Payroll Administrative Assistant

Cleveland-Cliffs
12.2023 - Current

Team Supervisor

Superior Contact Call Center
04.2018 - 10.2023

Program Support/Office Liaison

Teaching Family Homes of Upper Michigan
10.2016 - 04.2018

Fabrication Assistant

Superior Extrusion Inc
11.2014 - 10.2016

Store Manager

Team Wireless Verizon
04.2011 - 11.2014

Assistant Manager

Wal-Mart
10.2001 - 08.2010

High School Diploma -

Norway High School

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Karol Cardoni