Karol Castillo

Work History

Churromania

12.2019 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Collective Solution

01.2015 - 07.2019

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Responded to customer calls and emails to answer questions about products and services.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.