Karol Gutierrez
Monument,CO
Summary
I'm someone who enjoys serving guests and making their entire night. Being caring and kind is my strong suit. When faced with language barriers, I am able to effectively communicate with Spanish speaking costumers! I have extensive experience at Texas Roadhouse, excelling in safe serving practices and effective communication. Proven track record of enhancing customer satisfaction through upselling techniques and maintaining high standards of food safety. Recognized for fostering team collaboration and delivering exceptional dining experiences under pressure. I have experienced with mixing and serving drinks to meet customer preferences. Extensive knowledge of maintaining cleanliness and hygiene standards in fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Serving
Texas Roadhouse
02.2024 - Current
- Monitored food temperatures throughout preparation and serving process.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality BBQ dishes.
- Enhanced customer satisfaction by efficiently preparing and serving menu items according to established recipes and guidelines.
- Boosted sales through upselling techniques when serving guests and suggesting beverage pairings to complement meals.
- Worked side-by-side with managers in identifying, driving, closing sales and serving client base.
- Increased customer satisfaction by consistently serving visually appealing dishes with balanced flavors.
- Expedited food orders between the kitchen and serving staff, facilitating a smooth dining experience for guests.
- Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
- Set and reset tables to support serving staff.
- Educated staff on wine characteristics, food pairings, and serving techniques to enhance customer experiences.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Adhered to strict safety guidelines regarding proper alcohol serving practices and identification checks.
- Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.
- Streamlined kitchen operations by implementing effective time management techniques during meal prep and serving times.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Trainer
Texas Roadhouse
01.2023 - Current
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
To-Go Server
Texas Roadhouse
07.2024 - 02.2025
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
Host
Texas Roadhouse
01.2022 - 07.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Streamlined check-in processes, reducing wait times for guests.
Education
Bachelor of Arts - Criminal Justice
University of Colorado At Colorado Springs
Colorado Springs, CO05-2028
Lewis Palmer High School
Monument, CO05-2024
Skills
- Safe serving practices
- Meal serving
- Alcohol serving
- Consistent serving
- Serving specifications
- Alcohol serving regulations
- Beverage Serving
- Serving station monitoring
- Serving etiquette
- Safe alcohol serving
- Meal serving proficiency
- Alcohol serving certification
- Safe food serving
- Patience and Kindness skills
- Effective Communication skills
- Familiar with a bar menu
- Good Time Management
- Preforms effectively under stress
Certification
Safety Alcohol Training
To-Go Certification
Serving Certification
Safe Food Practice
Languages
English
Native or Bilingual
Timeline
To-Go Server
Texas Roadhouse
07.2024 - 02.2025
Serving
Texas Roadhouse
02.2024 - Current
Trainer
Texas Roadhouse
01.2023 - Current
Host
Texas Roadhouse
01.2022 - 07.2024
Bachelor of Arts - Criminal Justice
University of Colorado At Colorado Springs
Lewis Palmer High School