Karol Johnson
Oxon Hill,MD
Summary
Developed customer service skills in fast paced, customer focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
28
28
years of professional experience
Work History
Licensed Cosmetologist
MATURA SALON & SPA
Edgewater, MD
08.2020 - Current
- Provide Salon and Spa Services To Residents and Seniors at Brightview Senior Living Communities
Mobile Security Officer
Mobile Force One Security
Dunkirk, MD
10.2020 - 04.2022
- 100% ID Check
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Collaborated with local authorities to foster community relations and improve safety measures.
Licensed Cosmetologist
Hair Cuttery
Dunkirk, MD
01.1998 - 2020
- Provide hair services such as consultation, haircuts, chemical services and various hairstyles
- Maintain inventory of salon supplies, client records and scheduling of appointments
- Provide outstanding customer service as well as supervise stylist
Special Police Officer
WMATA
Washington, DC
01.2014 - 01.2015
- Perform Special Police work, protecting WMATA's property and preventing vandalism
- Patrol on foot, investigate and report situations which differ from the norm
- Maintain radio/telephone contact with WM TAT's Police Headquarters and local Police Headquarters if appropriate
- 100% ID Check
- Monitor Close Circuit TV (CCTV) cameras
- Sign in visitors and check employees ID
Hospital ER Registrar
Southern Maryland Hospital
Clinton, MD
01.2006 - 01.2007
- Greet patients and family members upon entering the ER
- Process demographics information for registration
- Verify patients health coverage and insurance information
- Create files containing patients demo, consents and privacy sheets for the nurses
- Collect ER co pays
- Communicate effectively with ER staff
- Maintain a daily productivity log in addition to other duties
Rehabilitation Aide
Southern Maryland Hospital
Clinton, MD
01.1999 - 01.2006
- Worked closely with patients and provided assistance with daily living tasks
- Assisted patients with ambulation and wide range of motion exercises
- Reported all changes, physical as well as mental
- Ensured that all changes were completed and properly recorded
- Maintained department scheduling
- Provided all set up and clean up of patient care areas and equipment
- Monitored and ordered supplies to maintain sufficient stock
Education
Certificate - Medical Billing Medisoft ICD-9, CPT Coding and EKG
Doctors Help Training Center
Oxon Hill, MD01.2003
Trade School - Cosmetology
Maryland School of Hair Design
Marlow Heights, MD05.1986
High school diploma - General studies
Oxon Hill School
Oxon Hill, MD06.1985
Skills
- Hair Styling
- Haircutting techniques
- Sanitation practices
- Report writing
- ID Checks
- Incident reporting
- Emergency response
- Access control
- CCTV monitoring
- Patrol operations
- Triage management
- Compassionate care
- Patrol techniques
- Rule enforcement
Timeline
Mobile Security Officer
Mobile Force One Security
10.2020 - 04.2022
Licensed Cosmetologist
MATURA SALON & SPA
08.2020 - Current
Special Police Officer
WMATA
01.2014 - 01.2015
Hospital ER Registrar
Southern Maryland Hospital
01.2006 - 01.2007
Rehabilitation Aide
Southern Maryland Hospital
01.1999 - 01.2006
Licensed Cosmetologist
Hair Cuttery
01.1998 - 2020
Certificate - Medical Billing Medisoft ICD-9, CPT Coding and EKG
Doctors Help Training Center
Trade School - Cosmetology
Maryland School of Hair Design
High school diploma - General studies
Oxon Hill School