Karol Malave
Ridgewood,USA
Summary
Professional with a strong focus on teamwork, empowerment, and leadership, seeking to leverage skills and training in a dynamic role. Committed to driving positive societal impact through effective actions and knowledge application. Proven ability to collaborate and lead teams towards achieving common goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Meter Technician
National Grid Usa Service Company
Hewlett, New York
01.2017 - Current
- Provided technical advice to customers regarding the use of metering equipment.
- Tested new meter installations for proper operation prior to putting them into service.
- Inspected wiring systems for faulty connections and replaced damaged or broken parts.
- Prepared detailed reports documenting all maintenance activities performed on each meter installation.
- Updated customer records with information related to meter installation and repair work performed.
- Installed, maintained and repaired gas meters in compliance with safety regulations.
- Verified accuracy of results obtained from testing instruments used in calibrating meters.
- Interpreted blueprints, diagrams and schematics related to metering equipment.
- Performed preventative maintenance on existing meters by cleaning contacts, replacing worn parts and lubricating moving components.
- Ensured that all tools and materials required for performing maintenance tasks are available at each job site.
- Coordinated with utility personnel to ensure that all necessary paperwork is completed accurately before a meter is installed or removed from service.
- Performed visual inspection, testing and calibration of meters to ensure accuracy.
- Calibrated meters using standard test equipment to determine their accuracy.
- Investigated customer complaints concerning incorrect billing due to faulty meter readings.
- Maintained accurate records of all inspections, tests and repairs conducted on each meter installation site.
- Assisted in the preparation of estimates for new meter installations or upgrades.
- Identified potential hazards when working on high voltage lines or near energized circuit breakers.
- Responded promptly to emergency call outs relating to malfunctioning metering equipment.
- Checked meters for issues and reported findings to customers and supervisors daily.
- Conducted on-site surveys of existing meter installations to identify problems and recommend solutions.
- Participated in departmental safety meetings and attended awareness training offered to employees.
- Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
- Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
- Monitored areas around equipment and reported issues to prevent safety accidents.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Gathered and evaluated data for validity, accuracy and completeness.
- Reported hazardous or unreadable meters to supervisor to resolve issues.
- Worked closely with local law enforcement agencies during emergency situations.
- Maintained communication systems, including radios and telephones, for responding to emergencies.
- Administered CPR when necessary.
- Participated in training activities related to techniques for managing hazardous materials incidents.
- Developed plans for evacuation of buildings or areas affected by fires or other disasters.
- Coordinated with other responders to ensure efficient response times.
- Provided instruction on safety procedures and disaster preparedness measures to members of the community.
- Responded to gas emergency calls.
Maintenance Supervisor
First Quality Maintenance
Citifield- Mets Stadium
06.2016 - 09.2016
- Event Supervisor during baseball games and private events.
- Set up, prepared, and coordinate staffing the stadium according to the need of the ball park operations.
- Coordinated section activities with other sections, programs, and department.
- Supervised a staff of 15-30 employees; delegated job assignment, ensure safety practices, and implemented and interpreted policies and procedures.
- Monitor daily inventory, inspect work progress to ensure contractual obligations, and reported any discrepancies to the ball park operations.
- Interact with the public, vendors, and other contractors, ensuring all maintenance obligations are being met.
Supervisor in charge (shift lead supervisor)
ABM Industries / Parking division
Jamaica, NY
08.2006 - 02.2016
- Became Parking Professional by the National Parking Association, October 2007
- Develop and restructure strategic plans to facilitate the daily operations.
- Assist in the development of new spreadsheets using Microsoft Works for inventories and billing inquiries.
- Assist customers with service concerns and disputes in a satisfactory and timely manner.
- Dispatch work schedules and assignments for workers according to their posts. This also includes assessing the requirements, i.e. equipment and workforce while actively communicating through different channels on the necessary job assignment.
- Reconciles and reports monetary transactions to the audit department.
- Monitors the operation funds account while assisting the audit department reconcile with end balances to the revenue and operations accounts
- Chair discussions in relation to company policies and procedures.
- Communicate on a daily basis through roll call by providing updates and feedback.
- Supervise, train, and assist employees in customer relation strategies.
Sales associate
Macy’s Backstage (part-time)
Elmhurst, NY
08.2015 - 12.2015
- Selling on the floor in various departments.
- Assisting with customer service inquiries, dispute, and concerns.
- Handling the cash register (check out items), promoting new sales, and acquiring new Macy’s cardholder customers.
- Restocking inventories on the floor, marking down items, and helping out with the receiving operations.
Front end (part-time)
Costco
Rego Park, NY
08.2012 - 11.2012
- Assisted with customer service inquiries, disputes, and concerns.
- Assisted in monitoring the exiting traffic volume at the check out lines, bagging merchandise, and assisted with verification on cashier deposits.
Supervisor
Five Star Parking
Jamaica, NY
10.1998 - 08.2006
- Assisted the parking attendants with customer service inquires, disputes, or concerns.
- Help control high traffic volume.
- Assisted cashiers with abnormal transaction, customer service inquiries, disputes, and concern.
- Monitored, updated, and provided feedback relating to the parking lots operations to the control unit.
- Help monitor the parking operations through the Parking Revenue Control System.
Teller
Payomatic (part-time)
Queens locations
01.2005 - 03.2005
- Handled everyday transactions such as electronic wiring, cashing in payroll checks, processing money orders, utility bills payments, and other bill payments.
- Assisted in promoting and acquiring customers for pre-paid debits cards.
Education
Associates of Science - Business Administration
Everest College Phoenix Online
01.2012
High School Diploma -
Grover Cleveland High School
01.2004
Some College (No Degree) - Management in Information System
Southern New Hampshire University
Hooksett, NHCertification
- Certificate of Completion – Sexual Harassment March 2008
- Certificate of Completion – Certified Parking Professional October 2007
References
References are upon request.
Volunteer Experience
Habitat for Humanity NYC, Volunteer, 2016-11-10, Assisted in demolition, sheetrock, framing, and other carpentry activity.
Languages
Spanish
Professional
Educational Preparation
NEW (Non-traditional Employment for Women) (Carpentry, Intro. To Electrical, OSHA, Hazmat, Evirolution, and Painting) December 2016
Timeline
Customer Meter Technician
National Grid Usa Service Company
01.2017 - Current
Maintenance Supervisor
First Quality Maintenance
06.2016 - 09.2016
Sales associate
Macy’s Backstage (part-time)
08.2015 - 12.2015
Front end (part-time)
Costco
08.2012 - 11.2012
Supervisor in charge (shift lead supervisor)
ABM Industries / Parking division
08.2006 - 02.2016
Teller
Payomatic (part-time)
01.2005 - 03.2005
Supervisor
Five Star Parking
10.1998 - 08.2006
Associates of Science - Business Administration
Everest College Phoenix Online
High School Diploma -
Grover Cleveland High School
Some College (No Degree) - Management in Information System
Southern New Hampshire University
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