KAROL. P. MANNIX
Manager
Atlanta ,GA
Summary
Professional manager with track record in driving operational success and fostering team collaboration. Skilled in inventory management, customer service excellence, and strategic planning. Known for adaptability and reliability in dynamic retail environments. Prepared to deliver impactful results through effective leadership and resourceful problem-solving.
Overview
20
20
years of professional experience
Work History
Fresh Assistant Manager
Sam's Club
02.2023 - 01.2026
- Coordinated daily operations to enhance team efficiency and customer satisfaction.
- Trained new staff on policies, procedures, and best practices for optimal performance.
- Implemented inventory management strategies to reduce discrepancies and improve stock accuracy.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Led team meetings to communicate updates, goals, and performance expectations effectively.
- Streamlined communication between departments to foster collaboration and resolve issues swiftly.
- Enhanced customer satisfaction by efficiently managing daily operations and addressing customer concerns.
- Increased employee productivity through strategic delegation of tasks and clear communication of expectations for each role.
- Contributed to a positive store culture by leading by example, demonstrating strong work ethic, and maintaining high standards of professionalism.
- Upheld company policies consistently while also ensuring compliance with all local regulations applicable to the business operation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
National Operations Manager
Xfinity Comcast By Bridge Locations LLC
11.2018 - 02.2023
- Managed cross-functional teams to streamline processes and enhance service delivery.
- Established metrics for performance evaluation, driving accountability within operational teams.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Mentored and trained regional sales managers, fostering a culture of continuous improvement and accountability.
- Implemented CRM systems to streamline communication and track sales performance metrics effectively.
- Conducted regular performance evaluations, identifying training needs to elevate team skills and drive results.
- Spearheaded initiatives that enhanced the company''s brand image through community outreach efforts and strategic partnerships.
- Cultivated strong relationships with channel partners which led to enhanced collaboration, joint promotions and increased sales.
- Facilitated regular meetings with sales representatives to review performance metrics and provide coaching on best practices for success in the field.
- Leveraged CRM tools to monitor and analyze sales data for the purpose of identifying key trends, uncovering areas for improvement, and making informed strategic decisions.
Assistant Store Manager
Xfinity Comcast
09.2012 - 10.2018
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Developed staff schedules to optimize coverage during peak hours and improve operational efficiency.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
- Assisted in training staff on customer service best practices, enhancing team performance and engagement.
- Developed training materials for new hires, streamlining onboarding processes and increasing retention rates.
- Oversaw visual merchandising efforts to create appealing displays that enhance customer experience and drive purchases.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Answered questions about store policies and addressed customer concerns.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
Receiving Operations Team Leader
Ikea Store
07.2007 - 07.2014
- Supervised receiving operations to ensure accuracy and timeliness of inbound shipments.
- Trained team members on best practices for inventory management and safety protocols.
- Coordinated with vendors to resolve discrepancies and ensure quality control of received goods.
- Analyzed inventory levels to optimize storage allocation and minimize stockouts or overages.
- Developed performance metrics to assess team productivity and enhance operational effectiveness.
- Collaborated with other departments to improve communication and streamline cross-functional processes.
- Managed vendor relationships effectively, negotiating better terms, timely deliveries, and improved overall service quality.
- Worked closely with transportation providers to ensure timely arrivals of shipments while minimizing freight costs.
- Strengthened team performance through consistent coaching, feedback, and professional development opportunities for staff members.
- Demonstrated strong problem-solving abilities when dealing with unexpected delays or discrepancies in order deliveries, providing swift resolution and minimizing business impact.
- Promoted a positive work culture by recognizing employee achievements and fostering teamwork within the receiving department.
Ramp Agent
Air Tran Airways
05.2006 - 06.2009
- Coordinated aircraft loading and unloading to ensure timely departures and arrivals.
- Operated ground support equipment, performing routine maintenance for optimal performance.
- Monitored baggage handling processes to minimize delays and improve turnaround time.
- Trained new ramp agents on safety protocols and operational procedures to enhance team efficiency.
- Conducted inspections of cargo loads for compliance with safety regulations and weight restrictions.
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Contributed to the overall success and reputation of the airport by consistently demonstrating professionalism and dedication in fulfilling ramp agent responsibilities.
- Reduced risk of accidents or incidents on the tarmac through vigilance in monitoring surroundings while working around active aircrafts.
Department Head Manager
Expo Design Center
01.2000 - 05.2004
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction. Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Analyzed and interpreted store trends to facilitate planning. Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Tech Team Leader
SCIS Air Security
01.2009 - 08.2014
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led a team of twenty-five members while providing exceptional customer service.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Participated in cross-functional team-building activities.
- Handled thirty calls per day to address customer inquiries and concerns
Sales Trainee Manager
Circuit city
01.1996 - 01.2000
- Qualified incoming team marketing and sales lead to assist with prospecting new contacts. Helped sales professionals maintain customer relationships by making follow-up calls to recent buyers, this helped with an additional increase in revenue of 15 to 25 % month over month.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features. Managed customer expectations and helped navigate sales processes.
- Built strong relationships with forty or more clients each week by following up on previous purchases and suggesting new products.
- . Tracked, measured, and reported on trends for sales team analysis and decision-making. Communicated best practices among on-site and external personnel to align efforts and goals.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Delegated daily tasks to over 30 employees to provide development opportunities, improve customer service resolutions with a grade score of over 73% month over month on the company's (NPS.) net promoter score.
- Decreased head-count from 14-16 per department to 12 per department while driving productivity by 15 %
Logistics Operations Team Leader
Target
06.2004 - 07.2007
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
- Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors. Set performance standards and goals for twenty or more-person team, using continuous improvement to streamline warehouse processes.
- Managed department inventories to identify unusual activities, excesses and fluctuations. Engaged in strategic planning activities to increase operational capacity while achieving optimal returns from existing assets.
Education
Master of Science - Criminal Justice
St. Leo University
Atlanta, CA07.2017
Associate of Science - Business Management
Monroe College
New Rochelle, NY07.2001
Skills
- Proficient in technical skills
- Workplace relationship management
- Staff training and development
- Team development skills
- Sales expertise
- Operational management
- Loss prevention strategies
- Strategic decision-making
- Product turnover optimization
- Retail merchandising strategies
- Inventory control
- Food safety compliance
Timeline
Fresh Assistant Manager
Sam's Club
02.2023 - 01.2026
National Operations Manager
Xfinity Comcast By Bridge Locations LLC
11.2018 - 02.2023
Assistant Store Manager
Xfinity Comcast
09.2012 - 10.2018
Tech Team Leader
SCIS Air Security
01.2009 - 08.2014
Receiving Operations Team Leader
Ikea Store
07.2007 - 07.2014
Ramp Agent
Air Tran Airways
05.2006 - 06.2009
Logistics Operations Team Leader
Target
06.2004 - 07.2007
Department Head Manager
Expo Design Center
01.2000 - 05.2004
Sales Trainee Manager
Circuit city
01.1996 - 01.2000
Associate of Science - Business Management
Monroe College
Master of Science - Criminal Justice
St. Leo University