Karol Mcvay
Columbus,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
16
16
years of professional experience
Work History
Amazon Style Associate
Amazon Style
10.2022 - 07.2023
- Developed strong rapport with customers and created positive impression of business.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used T.C. to process online returns and customer in store pick ups
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Applied effective time management techniques to meet tight deadlines
- Worked well in a team setting, providing support and guidance
- Strengthened communication skills through regular interactions with others
- Exercised leadership capabilities by successfully motivating and inspiring others
- Adaptable and proficient in learning new concepts quickly and efficiently
- Worked flexible hours across night, weekend and holiday shifts
- Completed general labor tasks such as loading and unloading materials, cleaning up work areas
- Followed procedures at all times for personal and team safety.
Stay at Home Parent
Myself
02.2008 - 10.2022
- Maintaining household and making sure things ran properly.
- Conducted research and drafted documents or presentations for special projects.
- Monitored and reviewed treatment outcomes and goal achievement.
- Consulted with teachers, parents and outside professionals to support service plan development. Managed household inventory and maintenance schedules.
- Completed basic administrative work and managed household accounts.
- Contacted service providers to address and correct billing or service issues.
- Maintained complex schedules and arranged appointments.
- Completed purchases and errands for parties or anniversary celebrations.
- Joined IEP meetings to observe plan development and goal establishment.
- Used safety and risk assessments, employing related policies and procedures.
- Prepared all meals for household In charge of all laundry for household
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Paid attention to detail while completing assignments
- Proven ability to learn quickly and adapt to new situations
- Acted as a team leader in group projects, delegating tasks and providing feedback
Self Employed
Worked From Home
01.2012 - 03.2021
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Created artwork for product packaging and promotional materials.
- Utilized typography techniques to create compelling designs.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to maintain excellent customer service.
- Managed time efficiently in order to complete all tasks within deadlines
- Learned and adapted quickly to new technology and software applications
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in team environment
- Applied effective time management techniques to meet tight deadlines
- Organized and detail-oriented with a strong work ethic
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Passionate about learning and committed to continual improvement
- Cultivated interpersonal skills by building positive relationships with others
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Proved successful working within tight deadlines and a fast-paced environment
- Identified issues, analyzed information and provided solutions to problems
- Worked effectively in fast-paced environments
- Gained extensive knowledge in data entry, analysis and reporting
- Paid attention to detail while completing assignments
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Proven ability to develop and implement creative solutions to complex problems
- Demonstrated leadership skills in managing projects from concept to completion
- Skilled at working independently and collaboratively in a team environment
- Developed and maintained courteous and effective working relationships
Amazon Retail Sales Associate
Amazon
07.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Amazon Retail Lead
Amazon
10.2023 - 11.2023
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Exercised rigorous guest-first fundamentals.
- Organized and understood goals, sales and requirements of site floor.
- Provided information on proper seasonal and era-based fashion trends to floor and team members.
- Set priorities and coordinated strategic direction for floor and members, in accordance with direction of site manager and company CEO.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Made daily labor shifts for associates based off of their strengths and where they excelled in the store.
Education
GED -
Hilliard Darby High School
Hilliard, OH06.2001
Skills
- Knowing how to work with tight deadlines
- Document management
- Being able to think outside the box when solutions are not noticeable
- Following Directions
- Knowing how to problem solve
- Time Management
- Customer Service Skills
- Strong Communication
- Safety Guidelines
- Continuous Improvement
Timeline
Amazon Retail Lead
Amazon
10.2023 - 11.2023
Amazon Retail Sales Associate
Amazon
07.2023 - 09.2023
Amazon Style Associate
Amazon Style
10.2022 - 07.2023
Self Employed
Worked From Home
01.2012 - 03.2021
Stay at Home Parent
Myself
02.2008 - 10.2022
GED -
Hilliard Darby High School
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