Karol Montas
Brooklyn,NY
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Fresh Direct LLC
The Bronx, NY
11.2021 - Current
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Liaised between multiple business divisions to improve communications.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Senior Human Resources Manager
RIU Hotel & Resorts
New York City, NY
01.2015 - 11.2021
- Directed all human resources functions for 1200+ employees.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Developed promotional paths and succession plans.
- Managed all employment, medical and worker’s compensation claims, New York Paid Family Leave, disability, etc.
- Provided confidential issue resolution while working with various levels of management.
- Participated in contract negotiations and selected benefit programs for medical, dental, vision, short/long term disability, life insurance, 401(k), and workers compensation.
- Negotiated hotel’s workers compensation insurance with brokers cutting cost by 50% by strategizing on outsourcing labor and reducing work related accidents with proper OSHA safety trainings.
- Created programs to reduce turnover and improve employee engagement in daily business process.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Expanded operational bases and increased revenues by developing and integrating business plans.
Education, Assistant Director Human Resources
Department Of Education
Santo Domingo, Dominican Republic
01.2013 - 01.2015
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Assisted Human Resources Director in managing and supporting development and operation of HR.
- Recruited diversify group of teachers & conducted weekly follow-ups for “New Hire” to determine effectiveness of recruiting and retention plan goals and reduced workforce by 33% in less than 120 days.
- Conducted job audits to determine job duties and requirements, develop and maintain job descriptions and maintain job classifications.
- Oversaw and approved offers of employment for salaried and hourly positions to encourage legally compliant hiring process.
- Successfully implemented HR programs, which ensured consistency throughout region and provided educators with critical tools to enhance productivity.
- Oversaw and directed HR functions for 12 bilingual schools citywide.
- Conducted survey of department heads to review each school staffing requirements.
- Initiated HR reporting system to update boards of directors on progress of HR goals in areas such as recruitment, turnover, employee retention, recruitment cost, benefit cost, and cost savings efforts.
Human Resources Specialist
Occidental Hotel & Resorts
Santo Domingo, Dominican Republic
01.2012 - 01.2013
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Initiated Transportation Incentive Program that provided low cost transportation arrangements in and out resort for employees around area, and increased employee retention by 35%.
- Revised 347 job descriptions for better management/staff understanding by collecting information in written and/or verbal form.
Executive Housekeeper
Holiday Inn Express
New York, NY
01.2009 - 01.2012
Assistant Food Service Director
ARAMARK
Philadelphia, PA
01.2007 - 01.2009
Program Supply Analyst Manager
United States Department of Defense
Philadelphia, PA
01.2000 - 01.2006
Education
Master of Science - Human Resources & Employment Relations Management
The Pennsylvania State University
University Park, PA12.2009
Bachelor of Science - Hotel, Restaurant And Institutional Management
Pennsylvania State University
University Park, PA12.2007
Skills
- Bilingual English/Spanish
- Excellent presentation, interpersonal, verbal & written communication, and listening skills
- Coaching Leadership
- Policy Improvement Recommendations
- Improving Employee Engagement
- Improving Compensation Plans
- Planning Policy Integrations
- Hiring and Firing
- Labor Relations Coordination
- Employee Relations Oversight
- Bargaining Agreements
- Union Negotiations
- Onboarding, Training and Development
- Employee Handbook Development
- ADP Workforce Now & Kronos
Certification
- SHRM Certification Course - Exam Pending Status - 12/2022
- Learning & Development Training - 2007
- Licensed in Cosmetology
Timeline
Human Resources Business Partner
Fresh Direct LLC
11.2021 - Current
Senior Human Resources Manager
RIU Hotel & Resorts
01.2015 - 11.2021
Education, Assistant Director Human Resources
Department Of Education
01.2013 - 01.2015
Human Resources Specialist
Occidental Hotel & Resorts
01.2012 - 01.2013
Executive Housekeeper
Holiday Inn Express
01.2009 - 01.2012
Assistant Food Service Director
ARAMARK
01.2007 - 01.2009
Program Supply Analyst Manager
United States Department of Defense
01.2000 - 01.2006
Master of Science - Human Resources & Employment Relations Management
The Pennsylvania State University
Bachelor of Science - Hotel, Restaurant And Institutional Management
Pennsylvania State University