Hi, I’m
KAROL MORALES
Miami,FL
Summary
What has allowed the of gain so many different skills is the patience and keeping an open-mind while allowing others with more experience share guidance to success. Spending merely a year as a server in a high class tea room that demonstrated many things about working in customer service and how to keep character no matter how stressed or overwhelmed it could be at times. Being caught in those stressful situations also helped with learning about teamwork and how much easier things can be done with the proper communication and effort. Prioritization, problem solving, relationship building and customer service were of the few skills acquired while working. The ultimate goal is to be an amazing criminal defense lawyer. Working while reaching a highly-valued education will not only give me aid financially, but will also enlighten and provide wisdom.
Overview
3
years of professional experience
1
Certification
Work History
Fleming's
Back Waiter
09.2022 - 01.2023
Job overview
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Cauley Square
Server
09.2021 - 07.2022
Job overview
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings
- Learned time management skills as there were several tasks to complete in limited time
- Cultivated warm relationships with regular customers.
- Sold $2,500+ daily.
Happy Party Rentals
Face Painter
12.2019 - 03.2020
Job overview
- Created unique characters in collaboration with production team, duplicating appearance exactly each day
- Documented looks and products used with detailed makeup sheets and photographs.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Planned and executed strategies to increase business and drive profit growth.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
- Followed health and safety protocols for guest and employee benefit
Education
Miami Dade Community CollegeMiami, FL
Associate of Arts from Pre- Law
12.2025
Holmes Braddock Senior High
High School DIploma
05.2022
Skills
- Reading Comprehension
- Task Prioritization
- Good Judgment and Decision-Making
- Client Relations
- Exceptional Telephone Etiquette
- Time Management
- Active Listening
- Bilingual
- Great Charisma
Certification
Serve-Safe allows me to protect the public's health and safety in the food-service establishment I may work at.
Languages
Spanish
Native or Bilingual
Timeline
Back Waiter
Fleming's
09.2022 - 01.2023
Server
Cauley Square
09.2021 - 07.2022
Face Painter
Happy Party Rentals
12.2019 - 03.2020
Miami Dade Community College
Associate of Arts from Pre- Law
Holmes Braddock Senior High
High School DIploma
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