KAROL PORTILLO
Hillside,IL
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Office Administrator
SUTTON TRANSPORT
NORTHLAKE , ILLINOIS
08.2021 - Current
- Coordinated cross-functional collaboration for improved efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Answered calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
Customer Service Representative
A&J Recreational Services
Melrose Park, IL
06.2021 - 06.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Managed high volume of inbound customer calls with professionalism.
- Delivered exceptional service by empathizing with customer concerns.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Addressed billing inquiries and processed payments securely.
Assembly Line Worker
Conxall
Villa Park , IL
02.2017 - 06.2021
- Worked through each required task and step in production processes.
- Supervised team of assembly employees, maintaining safety and cultivating productive atmosphere.
- Adhered strictly to established safety guidelines during all operations.
- Consistently met or exceeded daily production targets.
Grocery Stocker
Torres
Berkley, ILLINOIS
04.2016 - 11.2016
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
Education
GED -
Triton College
River Grove, ILLanguages
Spanish
Professional
English
Professional
Timeline
Office Administrator
SUTTON TRANSPORT
08.2021 - Current
Customer Service Representative
A&J Recreational Services
06.2021 - 06.2024
Assembly Line Worker
Conxall
02.2017 - 06.2021
Grocery Stocker
Torres
04.2016 - 11.2016
GED -
Triton College
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