Karol Puente
Rockford,IL
Summary
Proven to enhance operational efficiency and customer satisfaction, notably at Rainstorm Car Wash, by leveraging exceptional customer service and meticulous vehicle inspection skills. Adapted swiftly to dynamic environments, surpassing sales targets through active listening and problem resolution. Demonstrated proficiency in heavy lifting and package preparation, ensuring workplace cleanliness and safety. Wash to enhance service efficiency and customer satisfaction. Demonstrating adaptability and a strong work ethic across roles, I consistently exceeded sales targets and fostered positive relationships, embodying the commitment and problem-solving abilities sought by employers.
Overview
3
3
years of professional experience
Work History
Red Lobster
Fast Food Service
04.2021 - 12.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
United Parcel Service
PACKAGE HANDLER, United Parcel Service
04.2022 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Walmart
Retail Store
05.2022 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Rainstorm Car Wash
Customer Service Rep
07.2023 - Current
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Maintained a clean and organized work environment for efficient service delivery.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
- Maintained positive relationships with returning customers through friendly interactions while efficiently processing transactions at the cashier station.
- Boosted overall efficiency by assisting coworkers in prepping vehicles for the washing process, including removing debris from exterior surfaces.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Exceeded sales targets by effectively promoting monthly specials, memberships, or discounts to potential customers.
Education
Diploma -
Jefferson High School
Rockford, IL06.2021
Skills
- Exterior Washing
- Vehicle Inspection
- Stain Removal
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Product Knowledge
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Adaptable to change
- Loading and unloading
- Stacking Packages
- Workplace Cleanliness
- Label Reading
- Sorting Packages
- Fragile item handling
- Package preparation
- Shipping and receiving
Languages
Spanish
Native or Bilingual
Timeline
Rainstorm Car Wash
Customer Service Rep
07.2023 - Current
Walmart
Retail Store
05.2022 - 05.2023
United Parcel Service
PACKAGE HANDLER, United Parcel Service
04.2022 - 05.2022
Red Lobster
Fast Food Service
04.2021 - 12.2021
Diploma -
Jefferson High School
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