Summary
Overview
Work History
Education
Skills
Timeline
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KAROL RAMIREZ DAVALOS

Renton

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Receptionist

West Valley Dental
06.2023 - Current
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct personnel.
  • Managed multiple tasks and met time-sensitive deadlines.

SENIOR ASSOCIATE OUTREACH INNOVATION

Lyft
02.2023 - 05.2023
  • Managed, coached, and taught associates to enhance strategy and research techniques
  • Engaged and followed up on identified deficiencies to rectify or escalate to management
  • Delegated tasks to associates, resulting in optimized productivity and goal attainment
  • Reviewed work tickets from associates for quality assurance to support drivers, ensuring adherence to standards and accuracy.

SENIOR OPERATIONS ASSOCIATE

Lyft
09.2020 - 02.2023
  • Conduct Seattle Knowledge tests, oversee vehicle inspections, and ensure clear onboarding process for new driver-partners
  • Achieved high levels of 5-star satisfaction and conversion rates for new drivers by providing exceptional service and building confidence
  • Collaborate with Fleet lead/coordinator to arrange transportation of vehicles for maintenance and service
  • Proactively take on additional projects such as communicating with drivers, uploading inspections, and testing new software.

WORKPLACE SERVICES AMBASSADOR

Salesforce
03.2019 - 09.2019
  • Demonstrated exceptional hospitality and professionalism in all guest and employee interactions, resulting in 5% higher survey results
  • Successfully booked conference rooms for customer meetings and employees, even under last-minute circumstances
  • Introduced innovative ideas to engage and motivate the WPS team in improving productivity, efficiency, and service delivery quality.

ASSOCIATE FACILITIES COORDINATOR

Salesforce
03.2019 - 09.2019
  • Coordinated equipment deliveries and assisted with setup for large meetings and events
  • Oversaw the operations of the janitorial service providers and day porters teams
  • Facilitated daily requests from Bellevue branch employees for furniture, replacements, building maintenance, and other tasks such as HVAC system adjustments, lighting requests, and key duplication.

ASSOCIATE EVENTS MANAGER

Salesforce
03.2019 - 09.2019
  • Supported multiple Future Force Events and Utilized in-depth knowledge of Salesforce branding to identify and suggest creative event and entertainment options within budget and program guidelines
  • Conducted vendor negotiations to secure the most advantageous terms for goods and services
  • Organized a successful Bring Your Kids to Work Day for over 200 employees.

Education

YEAR UP IN BUSINESS ADMINISTRATION -

Bellevue College
Bellevue, WA
06.2018

Skills

  • Bilingual (Spanish and English)
  • Time Management
  • Multi-Task Driven
  • Excellent Communication
  • Customer Satisfaction
  • Leadership

Timeline

Receptionist

West Valley Dental
06.2023 - Current

SENIOR ASSOCIATE OUTREACH INNOVATION

Lyft
02.2023 - 05.2023

SENIOR OPERATIONS ASSOCIATE

Lyft
09.2020 - 02.2023

WORKPLACE SERVICES AMBASSADOR

Salesforce
03.2019 - 09.2019

ASSOCIATE FACILITIES COORDINATOR

Salesforce
03.2019 - 09.2019

ASSOCIATE EVENTS MANAGER

Salesforce
03.2019 - 09.2019

YEAR UP IN BUSINESS ADMINISTRATION -

Bellevue College

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KAROL RAMIREZ DAVALOS