Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karol Rodriguez

Miami

Summary

Dynamic hospitality professional with extensive experience at Pura Vida Miami, excelling in customer service and team building. Proven track record in training staff and enhancing operational efficiency. Skilled in inventory management and problem-solving, consistently ensuring high standards of service and satisfaction in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Assistant General Manager

Pura vida Miami
Miami
06.2023 - Current
  • Assisted in managing daily operations to ensure smooth restaurant functionality.
  • Placed and managed food and supply orders to maintain optimal stock levels and support smooth restaurant operations.
  • Led training sessions for new staff on service standards and operational procedures.
  • Fostered a positive team environment through effective communication and collaboration.
  • Conducted regular inspections to maintain cleanliness and compliance with health standards.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, closing invoices and inventory counts.

Busser

Shokudo
Miami
04.2022 - 06.2025
  • Maintained cleanliness of dining area and ensured tables were ready for guests.
  • Removed used dishes and utensils, promoting a tidy dining environment.
  • Collaborated with kitchen staff to facilitate smooth service during peak hours.
  • Set up and arranged dining space according to restaurant layout standards.
  • Responded to guest inquiries and ensured satisfaction throughout their dining experience.
  • Supported team members during busy shifts, enhancing overall workflow efficiency.
  • Took initiative to help others whenever necessary.
  • Ensured that each table was properly set before seating guests.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.

Shift Leader

Pura Vida Miami
Miami
06.2022 - 07.2023
  • Supervised daily operations and ensured smooth workflow during shifts.
  • Resolved customer inquiries and ensured satisfaction with service.
  • Maintained cleanliness and organization of the service area.
  • Collaborated with management to improve team performance and efficiency.
  • Assisted in training new employees on shift operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Cashier

Pura Vida Miami
Miami
03.2022 - 06.2022
  • Processed customer transactions efficiently and accurately using POS systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Trained new cashiers on procedures and best practices for operations.
  • Greeted customers, answered questions and provided general information regarding menu items.

Education

Associate of Arts - Business

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Team building
  • Employee training
  • Inventory management
  • Operational efficiency
  • Time management
  • Problem solving
  • Staff management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Assistant General Manager

Pura vida Miami
06.2023 - Current

Shift Leader

Pura Vida Miami
06.2022 - 07.2023

Busser

Shokudo
04.2022 - 06.2025

Cashier

Pura Vida Miami
03.2022 - 06.2022

Associate of Arts - Business

Miami Dade College

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