Micro Soft Office, Micro Soft Word, Excel
Open To Work
Karol Thompson
Greencastle,IN
Work Preference
Summary
Compassionate Medical Assistant with extensive experience at Private Care, excelling in patient care coordination and vital sign monitoring. Proven ability to enhance patient satisfaction through effective communication and empathetic support. Skilled in HIPAA compliance and clinical documentation, fostering trust and ensuring safety in all interactions.
Overview
1
1
Certification
Work History
Medical Assistant
Private Care
05.2009 - 09.2015
- G-tube feedings, maintenance & cleaning
- Insulin injections & sugar monitoring ensuring safety and comfort of patient
- Blood pressure monitoring ensuring accuracy of reading.
- Coordinated patient appointments and follow-up communications.
- Dispensing & monitoring of all medications, ensuring accuracy and patient safety
- Toileting, bathing always ensuring patient safety first.
- Hoyer lift operation ensuring patient safety first.
- Companionship (games, puzzles, movies, reminiscing) validating their feelings making the patient feel loved and important
- Transportation to and from doctors visits, general shopping and scenic drives as permitted
- Meal prep and supervision ensuring daily dietary requirements are met.
- Light housekeeping when times allows.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs and concerns with sensitivity.
Phlebotomist
V.A. Hospital
01.2008 - 01.2009
- Conducted blood draws using various collection techniques, ensuring patient comfort.
- Maintained accurate records of patient information and specimen handling in compliance with regulatory standards.
- Ensured compliance with safety protocols and injection control procedures in laboratory settings.
- Maintained accurate records of patient interactions and sample collections within laboratory information systems.
- Implemented quality assurance measures to uphold accuracy in laboratory results.
- Implemented quality assurance measures to uphold accuracy i laboratory results.
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special request or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Contributed to positive patient experiences by providing clear explanations o phlebotomy process and addressing any concerns or questions proactively.
Office Manager
Fax Mobile Abstracting
07.2002 - 10.2008
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance collaboration and project outcomes.
- Managed vendor relationships, ensuring timely procurement of orders completed.
- Analyzed workflow processes, identifying areas for improvement to optimize productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Proficient in Microsoft office, Microsoft word, muli-line phone system and faxing.
Substitute Teacher
Monroe Gregg School Corporation
1990 - 1993
- Delivered engaging lessons aligned with curriculum standards to enhance student learning experiences.
- Managed classroom environments, fostering positive behavior and encouraging student participation.
- Adapted instructional strategies to meet diverse learning needs and promote inclusivity.
- Collaborated with teachers and staff to ensure continuity of education during absences.
- Implemented effective classroom management techniques to maintain order and focus.
- Developed positive relationships with students, promoting a supportive learning atmosphere.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Chiropractic Assistant
Kirkling Chiropatctic
03.1995 - 2002
- Assisted patients with scheduling appointments and managing insurance inquiries.
- Coordinated patient intake processes, ensuring accurate documentation and compliance with protocols.
- Educated patients on treatment plans and provided instructions for exercises to enhance recovery.
- Collaborated with chiropractors to develop personalized care plans based on patient assessments.
- Maintained cleanliness and organization of treatment rooms, ensuring a welcoming environment for patients.
- Managed inventory of chiropractic supplies, ensuring availability for daily operations without interruptions.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Micro soft office and checked information for accuracy.
- Input patient data into computer system and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Increased patient retention through exceptional customer service and follow-up communications.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Accounts payable / receivable
Residential Support Specialist
DAMAR Worldwide
1991 - 1993
- Developed individualized support plans to enhance residents' daily living skills.
- Facilitated communication between residents and healthcare providers to ensure effective care coordination.
- Assisted in crisis intervention and conflict resolution to maintain a safe environment for residents.
- Implemented recreational activities that promoted social interaction and improved mental well-being.
- Conducted regular assessments of resident needs to tailor services effectively and improve outcomes.
- Collaborated with multidisciplinary teams to develop strategies addressing residents' behavioral challenges.
- Advocated for residents' rights and preferences, ensuring their voices were heard in care decisions.
- Assisted residents with personal care tasks, ensuring their health, hygiene, and well-being were maintained at all times.
- Enhanced residents'' quality of life by implementing individualized support plans and daily routines.
- Supported residents in achieving greater independence by teaching life skills such as cooking, cleaning, budgeting, and selfadvocacy.
- Facilitated social interactions among residents by organizing group activities and outings that fostered a sense of community.
- Provided transportation services for residents, enabling them to attend medical appointments, social events, and other necessary engagements.
- Provided consistent support for residents with varying levels of cognitive, physical, or emotional disabilities.
- Coordinated resident schedules to ensure smooth transitions between daily routines while minimizing conflicts related to shared resources or space utilization.
- Maintained open communication with family members regarding their loved ones'' status, needs, accomplishments, and concerns within the residential setting.
- Administered medications as prescribed by healthcare professionals, ensuring proper dosage and adherence to medication regimens.
- Responded to emergency situations efficiently, employing first aid and CPR skills when necessary to ensure resident safety.
- Managed crises effectively by employing conflict resolution skills when dealing with challenging behaviors or situations involving residents.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident''s needs and goals.
- Conducted regular safety checks on living spaces to identify potential hazards or issues requiring attention from maintenance staff.
- Collaborated closely with other Residential Support Specialists to maintain a cohesive and supportive team atmosphere within the facility.
- Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
- Documented residents'' progress and challenges in detailed case notes for review by supervisors and healthcare providers.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of [Number]+ residents under long-term care.
Education
Associate of Science - Medical Assisting
Kaplan College Indianapolis
Indianapolis, IN05-2008
High School Diploma -
Monrovia Jr./ Sr. High School
Monrovia, IN05-1981
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Equipment sterilization
- Medical office administration
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Simple dressings
- Professional bedside manner
- Payment collection
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Valid [state] driver's license
- Medical office management
- Emergency response preparedness
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Medical equipment operation
- Laboratory maintenance
- Medical billing
- Insurance claims
- Patient bathing
- Patient feeding
- Patient oral care
- Account management
- Chronic disease management
- [Type] coding
- Therapeutic procedures
- Traction equipment
- Specimen labeling
- Insurance authorizations
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of 15 staff members.
- 3.75 grade point average
Certification
- Qualified Medical Assistant License - Does not espire
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge not lest ye be judged
The Lord
Software
Timeline
Medical Assistant
Private Care
05.2009 - 09.2015
Phlebotomist
V.A. Hospital
01.2008 - 01.2009
Office Manager
Fax Mobile Abstracting
07.2002 - 10.2008
Chiropractic Assistant
Kirkling Chiropatctic
03.1995 - 2002
Substitute Teacher
Monroe Gregg School Corporation
1990 - 1993
Residential Support Specialist
DAMAR Worldwide
1991 - 1993
Associate of Science - Medical Assisting
Kaplan College Indianapolis
High School Diploma -
Monrovia Jr./ Sr. High School